IT Support Officer

SiMERR National Centre

· Fixed term to 30 June 2026, part-time, 20 hours per week, with the possibility of extension

· Current UNE Staff: In taking up this appointment, please be aware your current fixed term or permanent role will cease the day prior to you taking this position

· $ 75,439 to $ 86,992 (Part time pro rata) per annum (HEO5)

· Plus 17% employer superannuation

· Salary packaging options are available

· 20 days family and domestic violence leave available per annum, part time pro rata

· 10 days Aboriginal and Torres Strait Islander cultural and ceremonial leave per annum, part time pro rata

· 5 weeks annual leave plus Christmas week shutdown, per annum, part time pro rata

· Armidale based role.

· Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

Acknowledgement of Country

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.

UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.

Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE.

You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan 2021-2030.

About the role

The IT Support Officer will provide IT Help Desk services for schools implementing the QuickSmart program and specialist IT support to SiMERR staff and projects.

About you

Join our team providing specialist IT support to SiMERR staff and schools, resolving incidents, maintaining systems, and contributing to projects. We're looking for someone with relevant qualifications or experience in areas like ITIL/Agile, software distribution, software testing, SOE support, software distribution, software testing, or web development, coupled with strong communication, problem-solving, and teamwork skills. This part-time, on-campus role in Armidale NSW requires availability from 10am–2pm Monday to Friday with a period of full-time work early in the year.

About SiMERR

The SiMERR National Research Centre consists of a team of approx. 20 people including academic staff whose expertise lies in science, mathematics and ICT education and addressing learning difficulties. SiMERR has a significant focus on numeracy and literacy basic skills through its QuickSmart program.

The QuickSmart program comprises a suite of numeracy and literacy interventions designed to meet the diverse needs of at-risk learners, such as underachieving school students in Years 4 to 10, educationally disadvantaged adult learners in correctional centres, apprentices struggling with vocational courses and individuals living in remote communities.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience

Enquiries and additional information

To discuss this role please contact Mr Alwaleed Alssamani, SiMERR IT Manager, phone: (02) 6773 3809; email: [email protected]

Closing Date: Midnight, 1 June 2025

Reference No: 225085

Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.

To Apply

Submit your application through www.une.edu.au/jobs-at-une and refer to vacancy ref 225085.

Your application should be comprised of:

i. Covering letter.

ii. Responses to selection criteria

iii. Current CV.

Commitment to Inclusion and Diversity

UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.

National Police Check

If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).