Join Our Team: Operations Manager

Are you a dynamic leader with a passion for quality care and operational excellence? We’re looking for an Operations Manager to take the reins of our NDIS & Aged Care division and lead our team in providing exceptional, person-centered services across the state.

In this key role, you will oversee and optimize service delivery, ensuring that every client receives the highest level of care while maintaining compliance with industry regulations and organizational standards. If you have a strong track record in operations management, a focus on people leadership, and experience in the NDIS & Aged Care space, we want to hear from you!

Key Responsibilities:

Lead the strategic and operational management of NDIS and Aged Care services across the state.

Provide daily support to the National General Manager and NSW Team.

Oversee administrative functions, ensuring smooth and efficient operations.

Prioritize and manage the workload of administrative assistants within your team.

Drive performance by setting and monitoring KPIs for the NSW Team.

Manage key projects to ensure business objectives are met.

Build and maintain strong stakeholder relationships to support business growth.

Handle administrative tasks like phone inquiries, filing, and scanning.

Take on accounts receivable/payable responsibilities when required.

Ensure accurate and timely financial reporting to upper management.

Lead initiatives to generate new business and drive growth.

What We’re Looking For:

Advanced Diploma in Business Management (preferred)

Bachelor’s Degree in Business (preferred)

Minimum 3 years’ experience in the NDIS / Aged Care Industry

Experience in senior management in the NDIS

Proficiency in Microsoft Office Suite

Proven experience in a similar role and people management

A full clean driver’s license (essential)

Key Skills & Competencies:

Customer Service Focus: You’re committed to delivering exceptional service at every touchpoint, whether it's written, over the phone, or in person.

Communication: You can clearly articulate ideas and adjust your style based on the audience.

Attention to Detail: Strong written communication skills and a keen eye for accuracy.

Commercial Awareness: You apply business knowledge to drive operational efficiency and success.

Teamwork: You thrive in a collaborative environment and are always ready to support your colleagues.

Time Management/Organization: You meet deadlines and stay on top of administrative responsibilities.

Experience using Brevity or Turnpoint CRM systems ( favorable )

Personal Attributes:

Professional with a confident, positive approach

Adaptable and open to change

Solution-focused and proactive in driving improvements

What We Offer:

Competitive Salary

Fully Maintained Company Car

RDO once a month

Quarterly Bonus (based on KPI's)

Exciting career progression opportunities

If you’re ready to make a meaningful impact and be part of a supportive, forward-thinking team, apply now to take the next step in your career!