Job description

We are an In-Home Care Service Provider for Aged Care and NDIS in the Geelong, Bellarine, Surf coast and Colac region , providing care with integrity, passion, and empathy. At Goldstar Care Solutions we believe in the Golden Rule: "Treat others as you want to be treated".

Oversees staff offering support and coordinating staff duties

Main duties and responsibilities

Administrative Oversight: Manage daily office operations, including supervising Office staff, ensuring efficient workflow, and maintaining office supplies.

Compliance and Regulation: Ensure compliance with NDIS guidelines, aged care regulations, and relevant legislation. Stay updated on changes in policies and procedures.

Client Coordination: Oversee client intake and assessment processes, ensuring that all necessary documentation is completed accurately and timely.

Communication Management: Serve as a point of contact for clients, families, and external stakeholders. Facilitate communication between staff and management.

Quality Assurance: Implement and monitor quality assurance processes to ensure high standards of care and service delivery.

Problem Solving: Address operational issues and client concerns promptly, working collaboratively with staff to find effective solutions.

Tech support: Oversee the use of office technology and software, ensuring staff are trained and systems are functioning effectively.

Reporting: Prepare reports for management regarding office performance, client satisfaction, and compliance audits.

About you:

Strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle other tasks.

Organisation and the ability to multitask to complete a wide variety of tasks

Flexibility to help staff adjust to new tasks should company or office needs change

Strong interpersonal skills to interact positively with all employees

Leadership ability to manage challenges and oversee employees

Attention to detail to ensure tasks are completed thoroughly and correctly.

Strong understanding and knowledge of the in home care sector related to Aged Care and NDIS .

Natural ability to lead and make fair decisions in a timely manner.

A reliable individual with excellent work ethics.

Supportive and compassionate leader.

Must live locally.

Must have experience in NDIS and Aged Care sector.