The RSL & Services Clubs Association is a not-for-profit organisation providing support to club members through a range of products and services. Our small but passionate team is looking for someone with initiative, drive and a desire to make a difference in RSL & Services Clubs. We work from home when we're not engaging with our valued members in clubs at meetings and events.

VISION: To inspire and unite our communities by recognising veterans’ service.

MISSION: To drive growth, profile and leadership of RSL & Services Clubs.

The objective of this role is to support the CEO and broader organisation to deliver member services efficiently and effectively. The role is responsible for providing an exceptional member and customer experience.

Key to the role is providing CEO support, organisational administration, managing of the member and non-member database, event coordination, co-ordination of the Association’s grants programs, and other duties as required to ensure the organisation is optimising their member and customer service.

Key Responsibilities

CEO & Organisational Support

CEO support: diary management, travel, administration support and other duties as required

Stationery and mail support

Support the Director – Marketing & Brand as required

Respond to all general enquiries from members and the public via phone and email

Membership

Maintain relationships with key member club and corporate partner stakeholders

Oversee day-to-day membership and Association administration

Implement and input into the Association’s membership strategies

Event Coordination

Administration of association events including regional forums, workshops, annual conferences, Awards program, roundtables, webinars and fundraising events

Research and organise venue hire, catering, suppliers, contractors and travel requirements to support events

Create and maintain the diary of events through the website to ensure all event details are accurate and that they are made live as required

Deliver exceptional member and corporate partner service in support of event coordination

You will have:

Experience working in an Association

Demonstrated experience in customer service

Strong computer skills including Microsoft Office and databases (‘Membes’ desirable)

Excellent communication skills

A proven track record in establishing and maintaining relationships with internal and external stakeholders

Strong attention to detail

Experience working in a small team within a fast-paced environment

Ability to work outside of normal working hours and some interstate travel as required

Proactive with the ability to prioritise work with minimal supervision

A drivers licence and access to a car

RSL & Services Clubs Association strives to be an employer of choice and is pleased to offer:

A workplace culture that well-being and family

Flexible working from home arrangement

This is a four-five day per week role.