Suntory Global Spirits is a world leader in premium spirits with $5.5 billion in annual revenues and an ambition to become the World’s Most Admired Premium Spirits Company. We have a strong vision and strategy, an incredible brand portfolio grounded in quality and craftsmanship, an unwavering commitment to sustainability and top talent across the organization Known for its craftsmanship of premium whiskies, including Jim Beam®, Maker's Mark®, Basil Hayden® and Knob Creek® bourbons; Japanese whiskies, including Yamazaki®, Hakushu®, Hibiki® and Toki™; Laphroaig® and Bowmore®, Suntory Global Spirits also produces Roku Gin, Haku Vodka and -196 premix. When you’re on our team, you can build a career of personal and professional growth across functions, business units and geographies. Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings, which is world renowned for delivering quality and excellence across a range of products and categories. At Suntory Global Spirits, our employees work together to Unleash Their Spirit and realize their full potential each and every day.

What Makes This a Great Opportunity?

Global Travel Retail is a key priority for Suntory Global Spirits - part of the International region this channel is uniquely positioned to deliver best in class brand-building opportunities alongside a consistently strong commercial performance. GTR as a channel affords employees the unique opportunity to translate & execute a Global strategy across multiple regions; engaging key customers, cross-functional colleagues and domestic teams, to fully unlock our growth ambitions.

Mission of Role

The role is accountable for delivering the executional excellence agenda for Suntory Global Spirit’s top strategic airports. Working hand in hand with commercial, marketing functions and external stakeholders this role is key to ensuring our in store execution and retail standards are achieved.

It is important that the successful candidate is able to manage both long and short-term activities to achieve our executional excellence KPI’s. With a strong focus to detail and retail and in store excellence, stock level management, depletion and promotion analysis and outlet standards.

Whilst managing the customer relationship & contact strategy - will be the face of Suntory Global Spirits to our external airport partners. To achieve this, we require a highly motivated candidate with fantastic interpersonal skills, able to build collaborative relationships to succeed and be agile and flexible in communication styles.

Role Responsibilities:

OVERVIEW:

This role will be responsible for sales and executional engagement on the shop floor, meaning everyday deployment of activations, ensuring stock availability, overseeing promotions, etc. They will be responsible for building relationships and engaging with key stakeholders in airports.

Identify and analyze business within market using syndicated data and account data information to capitalize on potential opportunities

Ensure consistent adherence to brand guidelines and outlet standards

Deliver on 6P goals annually (POS, Price, Persuasion, Promotion, People & Permanent Visibility) at Account & store level

Be the internal voice of the shop floor providing insights in shopper, promotion, competitor and market dynamics.

Be the retail partner of our business. Aligning location strategy, annual targets, innovation and activation pipeline & customer operations lead

Key Responsibilities:

Implementation, tracking and reporting of in store Outlet Standards KPI’s

Gathering of insights, shopper behaviours and market conditions to better understand our in store performance, risks and opportunities.

Keen understanding of selling stories and category insights to influence and improve BSI outlet performance.

Responsible for Brand Ambassador engagement and training, including tracking of results, information flow and monthly Brand Ambassador reporting and KPI tracking.

Responsible for depletion targets in tandem with commercial and marketing leads.

Ensure compliance of customer JBP in store activity such as promotional plans, distribution and ranging.

Reporting of competitor activity, promotions and innovations across their territory.

Responsible for brand ambassadors’ agency staff (shop floor)

Experience, Key Skills & Competencies

Sales or retail experience within FMCG/luxury goods/spirits

Ideally 4-5 years of retail or sales experience

Strong selling skill set and ability to influence

Team player with a strong collaborative approach

Customer focused strategic thinker with creative flair & and eye for category insights

Good analytical skills – ability to work within a deadline & deliver commercial KPIs

In-depth understanding of retailers in a global market

Travel 30-40% of time

Travel Retail experience preferred

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

We Believe in Equal Opportunities

We welcome applications from all members of society irrespective of age, gender identity, disability, sexual orientation, race, religion, or belief. All recruitment and hiring decisions are based on an applicant's skills and experience. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions. Please contact us if you require assistance.

In 2023, Suntory Global Spirits earned a top score in Human Rights Campaign Foundation’s 2023-2024 Corporate Equality Index and was a recipient of the Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion.