Account Management Team Lead – Lead the Team and Deliver Outstanding Client Journey

Lead the Team and Deliver Outstanding Client Journeys

Are you an experienced Account Manager ready to step into a leadership role where you can genuinely shape how things are done? At Search Property, we’re looking for someone who thrives on leading people, solving problems, and keeping everything running smoothly for both clients and the team.

You’ll be responsible for managing a team of Account Managers while also overseeing a portfolio of high-value clients. This is a hands-on leadership role where you’ll guide clients through the property journey, from onboarding through to settlement, while supporting your team to do the same. You’ll help set the tone, lift the standard, and keep the wheels turning across departments.

If you’re organised, people-focused, and confident handling both client conversations and team development, this is your chance to step up and make a real impact.

What You’ll Do:

Lead and support your team

• Coach, guide, and mentor Account Managers in their day-to-day work

• Set clear expectations and team goals, and provide regular feedback

• Help onboard and train new hires so they hit the ground running

• Promote a collaborative, solution-oriented team environment

Own the client experience

• Manage a small portfolio of key clients with professionalism and clarity

• Guide clients through the process from onboarding to settlement

• Proactively manage timelines, updates, and key touchpoints

• Jump in to resolve escalated issues quickly and calmly

Keep things running smoothly

• Work closely with internal teams like sourcing, legal, and property consultants

• Spot process gaps and help implement better ways of working

• Keep CRM records accurate and reliable

• Provide performance updates and insights to the General Manager

Who You Are

• 3 to 5 years’ experience in real estate, account management, or client service

• 1 to 2 years in a leadership or mentoring role

• Confident communicator who brings clarity and direction

• Calm problem-solver with strong attention to detail

• Comfortable juggling timelines, clients, and team priorities

• Passionate about property and genuinely enjoys helping others succeed

Why You’ll Love It Here

We’re Search Property, founded by Ravi Sharma, Australia’s number one Real Estate YouTuber and 2024 Sydney Young Entrepreneur Award winner. As a two-time finalist for REB’s Best Buyer’s Agency, we’re obsessed with helping Aussies build wealth through property, and our commercial arm is where the big wins happen. Based in Macquarie Park (three days in our sleek office, two days working from home), you’ll join a fired-up crew in a modern campus with a gym, café, childcare, and direct access to the new Metro line.

This is your chance to grow into a leadership role, shape team performance, and help deliver an experience clients rave about. Sound like a fit? Let’s chat.