Administration & Customer Service Specialist

Location: Sydney, NSW
Job Type: Full-time
Industry: Information & Communication Technology

Salary: $80,000–$90,000 + Super (Depending on Experience)
About the Company Our client is a well-established, highly regarded Sydney-based IT and Managed Print Services Provider (MSP/MPS), delivering end-to-end technology solutions to a diverse business clientele. With a strong focus on client success, they specialise in optimising IT infrastructure, managed print environments, and ensuring business continuity across a wide range of industries.
About the Role This is a pivotal front-line position within a busy, high-performing MSP/MPS. As the first point of contact for customers, suppliers, and internal teams, you’ll play a key role in ensuring smooth day-to-day operations across the business.
The role combines customer service, office administration, and light operational support—including order processing, reception duties, and occasional assistance with marketing activities.

To be considered, you must have experience working within a Managed Services Provider (MSP), IT Solutions business, or Telecommunications provider. This is essential and will be reiterated throughout the recruitment process.

Key Responsibilities

• Provide a professional and welcoming front-of-house experience for visitors and callers
• Manage and triage incoming phone and email enquiries to relevant departments
• Process and track customer orders, deliveries, and supplier documentation with accuracy
• Oversee stock levels, goods receipting, dispatch, and inventory organisation
• Maintain a clean, organised office and reception area
• Perform general administrative duties such as data entry, filing, and records management
• Support social media account management and help coordinate marketing campaigns

What We’re Looking For

• Essential: Previous experience in a similar role within an MSP, IT Solutions business, or Telecommunications provider
• Strong communication skills and a proactive, customer-first attitude
• Excellent time management and organisational abilities
• High attention to detail and accuracy, especially when handling documentation and orders
• Experience with inventory control or logistics is highly regarded

Why You’ll Love It Here

• Join a growing, forward-thinking MSP/MPS that truly values your industry experience
• Receive comprehensive onboarding, training, and development opportunities
• Work in a modern, collaborative Sydney office with a down-to-earth team
• Gain real exposure to IT and print industry systems, operations, and service delivery

Ready to Apply? If you have the right background in MSP/MPS, IT solutions, or telecommunications—and you’re passionate about providing excellent service—this is your opportunity to make a real impact.
Apply now to join a team where your skills and experience will be recognised and supported.