Administration & Customer Service Assistant

Location: Sydney, NSW

Job Type: Full-time
Industry: Information & Communication Technology

About the Company
Our client is a well-established and highly regarded Sydney-based IT Managed Services Provider, delivering end-to-end technology solutions to a diverse range of businesses. With a strong focus on client success, they specialise in optimising IT infrastructure, improving performance, and ensuring business continuity across multiple industries.
About the Role
As the first point of contact for customers, suppliers, and internal teams, you’ll play a vital role in ensuring smooth day-to-day operations within a growing MSP environment. Your responsibilities will span customer service, office administration, and light operational support—including order processing, reception, and social media assistance.
This is a fantastic opportunity to join a fast-paced and supportive team, with full training provided and clear pathways for career development.
Key Responsibilities

• Greet visitors and provide a professional and welcoming experience
• Handle incoming phone calls and email inquiries, directing them to the right teams
• Process and track customer orders accurately and in a timely manner
• Manage stock levels, including receipting and organising deliveries
• Keep the office and reception area neat, organised, and client-ready
• Assist with general administrative tasks – data entry, document filing, record keeping
• Support the marketing team with social media account management and campaign coordination

What We're Looking For

• Prior experience in administration or front-of-house roles, ideally within an IT or MSP setting
• Exceptional communication skills and a proactive, customer-first mindset
• Strong time management and organisational abilities
• Accuracy and attention to detail when handling orders and documentation
• Experience in inventory or stock control is advantageous
• Familiarity with basic digital marketing or social media tools is a plus

Why You’ll Love It Here

• Be part of a growing, tech-forward MSP that invests in your career
• Receive comprehensive onboarding and ongoing training
• Work with a collaborative, down-to-earth team in a modern Sydney office
• Gain exposure to IT industry operations, systems, and service delivery

Ready to make a move?
If you're organised, customer-focused, and keen to build your career in a thriving IT services environment – apply now and grow with a business that values its people.