Join TSV Automotive as a Service Receptionist

Townsville’s multi-brand dealership

TSV Automotive, part of Eagers Automotive, is seeking a motivated and professional Service Receptionist to join our busy front-of-house team. We represent a leading mix of brands including GMSV, Jaguar, Land Rover, and BYD Automotive, and pride ourselves on delivering an exceptional customer experience.

About the role

This role is primarily phone and email-based, supporting our service team by managing bookings, answering customer enquiries, and coordinating day-to-day communication. You’ll be the go-to contact for service-related questions and the link between customers, technicians, and advisors. For the right person, there’s potential to step into a Service Advisor position in the future.

Key responsibilities

Respond to incoming phone and email enquiries promptly and professionally

Manage service bookings and confirm appointments with customers

Liaise with customers regarding vehicle updates and timelines

Support the service and sales teams with admin and coordination

Keep customer records and booking systems up to date

Maintain a friendly and helpful tone in all communications

Assist with general front-of-house and reception duties as needed

What we’re looking for

Previous experience in a customer service or admin-based role

Strong written and verbal communication skills

Confident handling high call volumes and inbox management

Quick learner with good computer skills and attention to detail

Professional, calm and organised, even under pressure

Automotive experience is a bonus, but not essential

What we offer

A stable, full-time role in a supportive team

On-the-job training with clear development opportunities

Chance to move into a Service Advisor role in the future

Work with respected global automotive brands

Competitive pay and a positive team culture

If you’re friendly, organised and enjoy helping people over the phone and via email, we’d love to hear from you.

To apply, send your CV and a brief cover letter to [email address] outlining your experience and interest in the role.

TSV Automotive is an equal opportunity employer and welcomes applicants from all backgrounds who meet the key role requirements.