We are seeking an Operations Manager who will play a key role in ensuring smooth operations within our media team. As the Customer Service & Deliverable Manager, you will be the driving force behind managing client accounts, booking systems, and the delivery of projects. This is a great opportunity for someone with exceptional organisational skills, a passion for customer service, and a strong eye for detail.

Key Responsibilities

Client Account Management: Handle our booking system, ensuring that all client accounts are up to date and effectively managed.

Delivery Oversight: Ensure that our editing team meets delivery deadlines for all projects and client jobs, maintaining high standards and client satisfaction.

Resource Management: Make sure our videographers and cinematographers are fully booked and managing their schedules efficiently, optimising resource utilisation.

Team Coordination: Serve as the main point of contact between clients and the production team, ensuring seamless communication and project progression.

Performance Monitoring: Track KPIs related to project delivery and team bookings, with growth incentives tied to meeting these KPIs.

What We’re Looking For

Proven Experience: 2+ years in an operations or customer service management role, ideally within the media, creative, or production industry.

Strong Organisational Skills: Ability to manage multiple projects and teams simultaneously, ensuring deadlines and client expectations are met.

Exceptional Communication: Strong written and verbal communication skills, with an ability to liaise with clients and internal teams effectively.

Proactive Problem-Solving: Ability to think on your feet and adapt to challenges that may arise during project delivery.

Tech-Savvy: Comfortable using booking systems and project management tools. Experience with Google Workspace, CRM systems, or other relevant software is a plus.

Positive Attitude: A friendly and approachable personality with a genuine passion for helping others and ensuring high-quality service.

Benefits and Incentives

Growth Opportunities: The chance to grow within the company, with performance-based incentives tied to the achievement of KPIs.

Work Environment: A supportive, innovative team culture where your input and ideas are valued.

Professional Development: Opportunities to grow your skills in operations and team management.