Ability Hub Services

Established in 2016, Ability Hub is a respected, family-orientated registered NDIS service provider supporting Sydney and its surrounds. We’re passionate about delivering high-quality, individualised care to people living with a disability — providing the right supports to help them achieve their goals and live as independently as they choose.

We offer a full suite of core services, from day programs to skill-building and behaviour support, and are proud to be known for our warm, client-centred approach.

We are currently seeking a motivated, compassionate, and organised Client Intake and Management Officer/Client Support Officer to join our growing team!

About the Role

As a Client Support Officer at AHS, you’ll play a vital role in ensuring our clients receive the services and support they need while maintaining strict compliance with NDIS standards. Acting as the main point of contact for clients, their families, and carers, you will manage the full client journey — from intake and service agreements to ongoing support and care coordination.

You’ll also collaborate with third-party providers, advocate for clients, and work closely with our internal teams to ensure seamless service delivery. This is an excellent opportunity to be part of a supportive, values-driven organisation making a real impact in the community.

Key Responsibilities

- Act as the primary liaison for clients, families, and carers.

- Manage intake processes, service agreements, ongoing client care, and funding management.

- Provide empathetic, clear advice on services, funding, and support options.

- Support clients in understanding and utilising their NDIS plans.

- Coordinate services, liaising with service providers and support staff to ensure quality delivery.

- Maintain accurate client records, case notes, and incident reports.

- Advocate for client rights and access to appropriate services.

- Lead and contribute to continuous quality improvement and compliance activities.

- Work with the CEO on strategic business growth initiatives.

- Manage ‘Reportable Incidents’ processes and follow-up.

- Provide occasional hands-on support when required.

About You

You are a proactive, organised professional with a ‘can do’ attitude and a passion for client advocacy. You’re comfortable working in a fast-paced environment, juggling competing priorities while delivering exceptional service. You understand the vital role a positive, professional, and responsive service plays in people’s lives.

Key Attributes:

- Excellent verbal and written communication skills.

- Strong interpersonal and cross-cultural communication abilities.

- Proven problem-solving, judgement, and decision-making skills.

- High attention to detail with strong time management skills.

- Ability to interpret information and make sound decisions.

- Computer literacy, including Microsoft Office and ability to quickly learn new systems.

- Deep understanding of NDIS, relevant legislation, and community services.

- Sound commercial acumen and experience managing teams within the NDIS space.

Qualifications and Requirements

- Minimum 5 years’ experience in community services, with NDIS knowledge.

- Preferred Cert 3/4 in Disability Care or associated qualification.

- DHS Working with Children Check.

- NDIS Worker Check.

- Valid Australian Driver’s Licence and access to a vehicle.

- Current First Aid and Life Support Certification.