Customer Service & Operations Assistant
AXIS Supply Chain
Posted 8 days ago
Job Title: Customer Service Representative & Operations Assistant
Location: Pakenham, VIC (On-Site)
Job Type: Full-time | Monday to Friday
About Us
At AXIS Supply Chain, we’re a fast-growing business delivering top-quality Materials Handling and Packaging solutions to a wide range of industries. We thrive on energy, ambition, and building a culture where the right people can make a real impact. Join us as we scale up and shape the future of our business together.
The Role
We’re seeking a hands-on and motivated Customer Service Representative who’s ready to wear multiple hats. In addition to supporting customer enquiries, you’ll play a key role in managing daily logistics — including picking and dispatching orders. This is a dynamic role for someone who enjoys both customer interaction and rolling up their sleeves to help in operations.
Key Responsibilities
Respond to customer enquiries via phone and email with a professional, friendly attitude
Processing of sales orders & invoices
Pick, pack, and dispatch daily orders accurately and efficiently
Coordinate transport and logistics to ensure timely and correct deliveries
Resolve issues creatively, aiming for positive outcomes every time
Maintain accurate records of customer interactions and order fulfilment
Contribute to general business operations in a fast-paced, growing environment
What You Bring
A positive, can-do attitude and willingness to jump into any task
Excellent communication skills and attention to detail
Ability to work independently, manage priorities, and take initiative
Previous customer service or warehouse experience is ideal
Comfortable with physical work (lifting, packing orders)
Competency with Office 365; Xero and HubSpot experience is advantageous
Forklift licence is a bonus, but not essential (training will be provided)
Why Join AXIS?
Be part of a fast-growing company where your work truly matters
Work in a close-knit, flexible team environment
Opportunities for career development as we expand
Competitive salary and supportive culture
A role with variety, ownership, and room to grow
*Only short listed candidates will be contacted
About AXIS Supply Chain
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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