Job Title: Customer Service Representative & Operations Assistant
Location: Pakenham, VIC (On-Site)
Job Type: Full-time | Monday to Friday

About Us

At AXIS Supply Chain, we’re a fast-growing business delivering top-quality Materials Handling and Packaging solutions to a wide range of industries. We thrive on energy, ambition, and building a culture where the right people can make a real impact. Join us as we scale up and shape the future of our business together.

The Role

We’re seeking a hands-on and motivated Customer Service Representative who’s ready to wear multiple hats. In addition to supporting customer enquiries, you’ll play a key role in managing daily logistics — including picking and dispatching orders. This is a dynamic role for someone who enjoys both customer interaction and rolling up their sleeves to help in operations.

Key Responsibilities

Respond to customer enquiries via phone and email with a professional, friendly attitude

Processing of sales orders & invoices

Pick, pack, and dispatch daily orders accurately and efficiently

Coordinate transport and logistics to ensure timely and correct deliveries

Resolve issues creatively, aiming for positive outcomes every time

Maintain accurate records of customer interactions and order fulfilment

Contribute to general business operations in a fast-paced, growing environment

What You Bring

A positive, can-do attitude and willingness to jump into any task

Excellent communication skills and attention to detail

Ability to work independently, manage priorities, and take initiative

Previous customer service or warehouse experience is ideal

Comfortable with physical work (lifting, packing orders)

Competency with Office 365; Xero and HubSpot experience is advantageous

Forklift licence is a bonus, but not essential (training will be provided)

Why Join AXIS?

Be part of a fast-growing company where your work truly matters

Work in a close-knit, flexible team environment

Opportunities for career development as we expand

Competitive salary and supportive culture

A role with variety, ownership, and room to grow

*Only short listed candidates will be contacted