About the Company

Elders Insurance, operating for over 100 years, is one of Australia’s largest regional and rural insurance services and operates an agency network distributing general insurance products to regional and rural clients. Barri Insurance Services Pty Ltd are the award winning company that run the Elders agencies in Benalla, Mansfield, Yea and Alexandra.

With just shy of 70 years’ experience in the insurance game, we know our stuff! We are a family owned operation who take pride in operating a friendly, supportive, and cohesive team that genuinely makes a difference in the community. Speaking of community, we support many local initiatives including fundraisers and events to give back to the community in which we work and live.

Culture

We are passionate and dedicated about what we do: top quality customer service.

Our team are constantly helping each other out so that we can meet our clients’ needs and support them through what can be difficult and challenging times. Ours is an environment where everyone is ready to roll up their sleeves and get the job done.

In and around this, we enjoy each other’s company, including lunches, coffees and have weekly team meetings to make sure we are all on the same page.

We also have a growth and development mindset – upskilling and cross skilling are part of our every day.

Position and Role

The role is based at our main Benalla office. Importantly, no experience is required – we need you to be willing, able, and happy to learn.

The first step with this entry level role is to get you up to speed with the insurance. We want to impart our valuable knowledge and experience to get you setup for success.

Once you are up to speed, we will support you both practically and financially in your professional development. This could open up a range of career pathways for you with specialisation possible in several areas such as:

client account management;

sales;

marketing;

claims management; and/or

office management.

Primary Purpose

To start with, your primary purpose is making and keeping customers happy.

You will do this with your excellent customer service as you:

Process insurance quotations, new business, renewals etc.;

Handle some office administration, telephone enquiries and credit control; and

Process insurance claims.

Staff Benefits

This position offers you a career opportunity with an award winning Elders Insurance agency.

A competitive remuneration package will be negotiated with the successful applicant.

Desired Skills/Experience

To be successful in this role you must:

Have computer literacy;

Have well-developed communication skills; and

Obtain satisfactory police and ASIC clearances.

If you don’t have Australian Financial Services Reform Act 2001 (FSRA) Insurance Tier 1 or Tier 2 accreditation, you need that too, but don’t worry – we’ll train you, prepare you and put you through that.

You will excel in our team with the following attributes:

Thrive in a fast-paced work environment;

Strong customer service focus;

Exceptional attention to detail;

A disciplined and dedicated work ethic;

Ability to work in a team;

Ability to think critically and problem solve independently and within a team;

Demonstrate initiative, take responsibility over all tasks and see them through to completion;

Strong time management and organisational skills;

Ability to adapt and be flexible in managing workload with competing priorities;

Communicate clearly, confidently and with empathy; and

Appreciate and enhance a positive and team focused workplace.

To Apply

Applications must include a cover letter personalised to this role and a CV submitted via the Seek portal in order for the application to be considered.

The cover letter must be addressed to:

Ashleigh Barri

Operations Manager

Barri Insurance Services Pty Ltd

68 Bridge Street E

Benalla Vic 3672

Telephone enquiries, including a request for a position description may be directed to:

Ashleigh Barri (Operations Manager) on 03 5764 7300.

Applications close 16/06/2025