Position Description – Human Resource Officer

Position Title: Human Resource Officer
Reports To: HR Business Partner
Direct Reports: Nil
Location: Gladstone, Queensland
Status: Full-Time, Permanent
Level: Corporate Services

About GCLA

GCLA has been providing Beyond Ordinary care and support to people who are ageing or have a disability since 1977. We are a registered National Disability Insurance Scheme (NDIS) Provider and offer tailored individual support, High Intensity Supports, Supported Independent Living (SIL), Community Access, Collective Enterprises, and access to Special Disability Accommodation through our partnerships.

We also operate a Social Enterprise that provides employment opportunities for people with disability. As an Approved Provider of Aged Care services, we deliver the Commonwealth Home Support Program (CHSP), Home Care Packages (HCP), and the Aged Care Volunteer Visitors Scheme (ACVVS).

These services support our Vision: Empowered People, Inclusive Community – by helping people live well at home and in the community.

Our Behaviours

At GCLA, our culture matters. We hold ourselves to behaviours that align with both the NDIS and Aged Care Codes of Conduct. These behaviours guide how we interact with each other, with clients, and with the community.

Be Kind

Be Thoughtful

Be Helpful

Speak Positive

Provide Safe, Quality Care and Support

Position Purpose

The Human Resource Officer supports the delivery of end-to-end people services at GCLA. Reporting to the HR Business Partner, this role contributes to the implementation and administration of human resource systems, policies, and processes across the employee lifecycle.

The HR Officer plays a key role in employee onboarding and exit, records management, recruitment coordination, training compliance, and HR reporting. The position supports a positive and professional workplace culture that aligns with GCLA’s values, ensures legislative compliance, and enhances workforce capability and engagement.

Key Responsibilities

1. Human Resource Operations and Support

Support the HR Business Partner in the day-to-day operation of HR functions including recruitment, onboarding, induction, learning and development, and offboarding.

Prepare and issue employment contracts, variation letters, and other employee documentation in line with GCLA policies and industrial instruments.

Maintain and update employee records, registers, qualifications, and training logs across HRIS and filing systems.

Assist in the administration of probation, performance review, and disciplinary processes in accordance with organisational procedures.

Respond to general HR queries and provide timely, accurate information to managers and employees.

Maintain and manage HR templates, forms, workflows, and process documents.

2. Recruitment, Induction, and Compliance

Coordinate job advertisements, shortlisting, interview scheduling, and reference checks as required.

Ensure compliance with pre-employment screening, including police checks, NDIS Worker Screening, Blue Cards, and mandatory training modules.

Support smooth onboarding and induction of new employees including preparation of onboarding kits and system access.

Monitor expiry of staff qualifications, licences, and mandatory training and coordinate renewals or follow-up.

3. Learning and Development Administration

Maintain training schedules and records for internal and external learning.

Assist with the planning and coordination of staff training, development programs, and induction sessions.

Monitor compliance with mandatory training requirements and escalate concerns to the HR Business Partner.

4. HR Reporting, Projects and Systems

Maintain accurate and confidential employee data across systems and platforms.

Generate standard HR reports including headcount, leave balances, attrition, and compliance registers.

Provide support for HR projects including policy reviews, workforce planning, and staff engagement activities.

Contribute to the development and improvement of HR systems and internal processes.

5. Organisational Support

Promote a workplace culture aligned with GCLA values and inclusive practices.

Actively contribute to continuous improvement in HR processes and internal customer service.

Provide administrative support to the HR Business Partner and Corporate Services Executive as required.

Represent the HR team professionally in staff interactions, internal meetings, and communication activities.

6. Other Duties

Maintain confidentiality, professionalism, and discretion at all times.

Comply with all GCLA policies, procedures, and statutory obligations.

Undertake any other reasonable duties as directed by the HR Business Partner or Corporate Services Executive.

Mandatory Position Requirements

Diploma qualifications in Human Resource Management or a related discipline (or working toward)

Prior experience in a human resources, administration, or compliance role

Strong knowledge of confidentiality, privacy, and compliance principles

NDIS Worker Screening Check

Queensland Driver’s Licence

NDIS Workers Orientation Module (or willingness to complete)

Desirable Attributes and Experience

Experience in aged care, disability, or not-for-profit sector

Familiarity with enterprise systems such as HRIS, payroll, or recruitment software

Understanding of awards, employment legislation, and Fair Work obligations

Highly organised with the ability to manage competing tasks and deadlines

Effective communication and interpersonal skills

Ability to work independently and as part of a team

Universal Responsibilities

Provide quality service to internal and external stakeholders

Actively contribute to team consultation and service transformation

Think safety in all actions and comply with Work Health and Safety Act 2011

Be attentive and report suspected breaches of policy or legislation

Make informed decisions, respect confidentiality, and exercise sound judgement

Support and promote a culture of inclusion, respect, and kindness

Safety and Wellbeing

Fulfil obligations outlined in GCLA’s Work Health and Safety Policy

Monitor workplace conditions and proactively report risks or hazards

Participate in WHS training and activities

Take reasonable care of personal and colleague health and safety

Why Join GCLA?

Be part of an organisation dedicated to empowering people and creating inclusive communities.

Ongoing training and professional development opportunities.

Supportive and collaborative team environment.

Opportunity to work directly with customers in their homes and communities, making a tangible impact on their lives.

If you are passionate about supporting people to live independently and want to be part of a purpose-driven organisation, we would love to hear from you.

Apply now to join GCLA and make a difference.