About Us

At Foodbank, we believe everyone should have access to food. There are Australians going without every day and we are working hard to change that. Foodbank Queensland provides millions of kilograms of food and groceries to more than 350 frontline community partners and over 400 School Breakfast Programs each year. Together, we give food and hope to more than 150,000 Queenslanders in need each week. Foodbank Queensland’s Community Impact. Every hour, Foodbank Queensland provides 3,000 meals. Each week, Foodbank Queensland supports 150,000 people in need. Each year, Foodbank Queensland sources 13 million kilograms of food and groceries and provides 26 million meals to people in need.

About the Role

We are looking for a friendly and motivated Member Engagement Coordinator to join our team! Reporting to the Engagement Manager, this is a hands-on role supporting the day-to-day needs of our community partners across Queensland. You'll help onboard new members, keep communication flowing, and make sure everyone gets the support they need. We are open to full time and part time applicants able to work Tuesday to Friday. To support community partners attending our Distribution Centres, this role will operate from 7am to 3pm.

What You’ll Do

• Welcome and onboard new members, providing training and support
• Help members use our systems (like our web shop and CRM)
• Maintain accurate records for membership, renewals, and suspensions
• Provide friendly, responsive customer service by phone, email, and in person
• Keep our member communication channels running smoothly
• Collect and manage member feedback
• Support our team with admin tasks and key projects

Who You Are

You’ll be great in this role if you have:

• Strong communication and customer service skills
• Good organisation and time-management abilities
• Confidence using computers and learning new systems (CRM/ERP experience is a bonus!)
• A collaborative, can-do attitude and the ability to work independently when needed
• A keen eye for detail and a love of ticking things off your to-do list
• A relevant qualification or similar experience is a plus, especially in admin and/or customer service.

Why Join Us?

Be a part of a purpose driven organisation where the work you do really does have an impact on the lives of many families living in Queensland. Enjoy benefits including:

• Not-for-profit salary packaging
• Learning, development, and career growth
• Flexible work options
• 12 weeks paid Parental Leave
• An employee assistance program for you and your family

Diversity and Inclusion

Foodbank Queensland is an equal opportunity employer. We encourage applications from people of all backgrounds, including First Nations people, people with disabilities, LGBTQIA+ individuals, and people from culturally and linguistically diverse backgrounds. We believe in fostering an inclusive and supportive workplace where everyone can thrive.

How to Apply

Job applications will be reviewed as they are submitted. If you are interested in this opportunity, please submit your CV as well as a Cover Letter addressing the key role requirements listed as soon as possible.