About PDR Plumbing:

At PDR Plumbing, we pride ourselves on being more than just another plumbing business—we’re a close-knit, people-focused team that thrives on building strong, lasting relationships with our clients and each other. Our positive and supportive environment empowers team members to work independently and decisively, always prioritising exceptional customer service.

The Opportunity:

We're seeking a dynamic, personable, and experienced Senior Customer Support Coordinator to join our vibrant team. This vital role is at the heart of our operations, significantly impacting client satisfaction, team productivity, and overall business efficiency.

With your proactive attitude and dedication to outstanding customer service, you'll be the central point of contact for our valued clients and plumbing technicians, ensuring seamless communication and scheduling excellence.

Key Responsibilities:

Manage incoming calls and emails efficiently, building positive relationships with clients.

Coordinate scheduling, dispatching, and prioritisation of plumbing jobs to optimise productivity.

Provide clear, supportive communication with our plumbing technicians to streamline their workflow.

Follow up proactively on outstanding jobs and invoices.

Assist with general administrative duties including record-keeping, filing, and organising toolbox meetings.

Address and resolve operational disruptions swiftly and effectively.

Your Skills and Experience:

3–5 years’ experience in a customer support role, preferably in a fast-paced trade or service environment.

Exceptional communication skills with a strong customer service focus.

Proficient in Microsoft Office Suite (Outlook, Word, Excel).

Demonstrated ability to work independently, decisively, and proactively.

Strong organisational and multitasking abilities.

About You:

You're outgoing, positive, and passionate about delivering excellent customer service. You thrive in a fast-paced environment, have excellent attention to detail, enjoy problem-solving, and maintain your composure under pressure. Your friendly personality naturally builds rapport with both clients and colleagues alike.

Career Growth:

This role offers the exciting potential to evolve into our Company Administration Manager position within 12–18 months, depending on your growth and readiness. In this advanced role, you’ll have increased responsibility overseeing our administrative processes and contributing directly to our ongoing success.

Why Join PDR Plumbing?

Be part of a supportive, positive, and people-focused team.

Enjoy stable working hours, Monday to Friday (7:00 am–3:00 pm).

Competitive salary package and clear path for career progression.

If you’re ready to bring your enthusiasm, customer service expertise, and positive attitude to a role with fantastic growth potential, we’d love to hear from you.

Apply today and join the PDR Plumbing team!