About you

You're a natural communicator who genuinely enjoys helping others and getting stuff done. You’re comfortable with office systems, well-organised and curious about how technology can make work easier, faster, or better.

You enjoy solving problems and finding smarter ways to get things done. You know how to cut through the noise, make sense of information, and put it to good use.

You’re not interested in being a cog in the machine. You want to contribute, be heard, and have your ideas count. You’re looking for a role where you can grow, deepen your skills, and carve out your own niche in tech or office systems.

About the role

We're looking for an Office Administrator/IT Assistant to join our team. The ideal candidate will bring organisation, communication, and a willingness to grow their technical skills. This role is between Office Admin and Level 1 IT Systems Admin and could lead to a career in IT if you choose to pursue this path.

You might have held titles such as Office Administrator, Business Administrator, IT Administrator (small business), ICT Admin Assistant, Admin Assistant, or Virtual Assistant in the past.

We’re growing, and we’re not like other MSPs. We need someone who can help strengthen our internal operations while contributing to the experience we deliver to our diverse business clients. You’ll play a key role in our internal administration, improving daily processes, offering practical solutions, and adding your voice to team discussions and planning.

Your role will involve customer service, office administration, accounts support, and light operational assistance, with a focus on making things run better, faster, and more efficiently. At the heart of it all, our shared goal is to help our clients become more productive, secure, tech-savvy, and successful in their own businesses.

Day to Day Responsibilities

Start by assisting, then make it your own.

Share incoming phone calls and email inquiries, directing them to the right teams.

Help manage the administration of business software and systems.

Assist with customer quotes, orders, stock, receipting, and deliveries.

Support invoice preparation and other light accounts tasks.

Keep internal and client-facing data organised and up to date.

Work with Copilot, Microsoft 365 Office, Teams and SharePoint.

(Learn to) Use basic automation to improve efficiency and productivity.

Communicate clearly and kindly with the team, customers, and third-party vendors, keeping all informed when required.

Build your skills and grow into an expert!

Essential Criteria

Friendly, customer-focused, eager to solve problems, great memory, organised.

Exceptional communication skills (verbal and written) and a proactive, customer-first mindset.

Very confident using Microsoft 365 Office applications (e.g. Outlook, Word, Excel, Teams).

Experience in Office or IT administration (small business).

Familiarity with IT or MSP systems and/or MYOB is a bonus.

Keen to keep learning and growing your skills.

You have (or are willing to obtain) a National Police Clearance.

Valid Australian license.

Benefits of working with Atcom

We believe in equality, flexibility and families.
Birthday/Significant event Leave Priority.
We celebrate everything.
We encourage curiosity, creativity, and thinking outside the box.
We mutually enjoy working with our long term clients. (Our clients are great!).
Excellent staff retention.

Atcom Technology is a trusted and well-established provider of IT Managed Services, Cyber Security, VoIP, and Web/DNS Hosting for small to medium businesses across the Perth metropolitan area and beyond. We are Microsoft 365 specialists and hold the Microsoft Silver Small and Midmarket Cloud Competency.

Founded in 1999, our culture is friendly, geeky, flexible and inspired. We have a high retention among both our clients and team members. We support each other, are dedicated, are interested in technology, and are devoted to our clients' success.

How To Apply

To apply, please send your CV and a short cover letter addressing the above Essential Criteria. We'd also love to know:

Your favourite piece of technology, and

Something that currently interests you.

Please don’t submit a ChatGPT-generated letter (unless you've personalised and edited it well), we can tell. Authenticity and attention to detail matter to us.

Please note:
Only applicants with Australian Working Rights will be considered.
Only Shortlisted candidates will be contacted.
Applications will not be accepted through recruitment agencies.