Are you passionate about building strong customer relationships, advocating for the voice of the customer, and driving growth in a fast-paced SaaS environment?

MAYDAY Recruitment is seeking a passionate Customer Success Specialist to lead the way in welcoming and supporting new customers as they embark on their journey with our client’s innovative platform.

In this pivotal role, you’ll be the key point of contact throughout the onboarding experience—delivering tailored guidance and facilitating engaging training sessions.

With a strong focus on engagement and retention, you’ll have the opportunity to shape processes, drive positive change, and build the foundation for long-term customer success.

What's in it for you?

• Permanent full-time position
• Flexible working on offer
• Be part of a tight-knit, collaborative team that values culture and work-life balance
• Enjoy a supportive and dynamic work environment, collaborating with a high-performing team
• Access to a wealth of learning resources to help you grow and develop your skills
• Work alongside industry leaders who are committed to helping you reach your full potential
• Make a real impact and contribute to meaningful, positive change within the business

In this role you will be responsible for:

• Guiding new customers through a seamless onboarding experience, delivering tailored training sessions, tutorials, and coaching to align with their specific goals
• Owning the end-to-end creation and delivery of training resources, including webinars, documentation, and new feature rollout support.
• Collaborating with cross-functional teams to provide insights that enhanced the onboarding journey and refined product offerings.
• Building and nurturing strong customer relationships through ongoing engagement and support.
• Identifying and implementing improvements to the onboarding workflow, driving higher customer satisfaction and accelerating software adoption

To be successful in this role you will need:

Proven experience in customer onboarding, support, or account management, particularly within tech-driven environments.

Exceptional verbal and written communication skills, with a strong ability to build and maintain relationships.

Demonstrated expertise in managing multiple projects, coupled with excellent organizational and time management abilities.

• Proficient in SaaS platforms and CRM systems, with the ability to quickly learn and effectively communicate software platforms or integrations.
• Understanding of marketing strategies and principles for promoting webinars

If this role sparks an interest please do not delay APPLY now or send your resume and cover letter to [email protected]
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