Are you an experienced solar designer ready to support others in achieving success with their residential and commercial projects? Join a team where your technical knowledge will directly support solar professionals using leading solar design software.

The Opportunity

As a Customer Success Manager, you’ll work closely with solar professionals—installers, engineers, designers, and business owners—to help them get the most out of our platform. You’ll bring your technical solar expertise into every conversation, making you a trusted advisor who understands the real challenges faced in solar design and project delivery.

Your role is to ensure our customers are not just satisfied—but thriving—by improving their workflows, answering technical questions, and providing tailored guidance that matches real-world solar design processes.

What You’ll Do

Build and maintain strong, proactive relationships with assigned solar customers to ensure long-term engagement and success.

Act as a strategic partner, using your knowledge of solar system design to identify ways customers can optimise their use of the software for residential and commercial systems.

Assist customers in aligning their workflows with the platform’s tools—ensuring optimal project setup, accurate financial modeling, layout tools, and compliance checks.

Deliver onboarding, training, and ongoing support via calls, email and video calls as required.

Educate customers on product updates, new solar modeling features, and best practices to help streamline their quoting and design processes.

Troubleshoot issues with confidence, understanding the technical nuances of PV system layouts, shading, system sizing, or compliance requirements.

Identify additional training or tools that could add value to the customer’s workflow and contribute to their success.

Be the customer’s advocate internally—sharing feedback with product and engineering teams to help shape future updates.

What You’ll Bring

Proven experience in the solar industry, ideally with hands-on design of residential and commercial PV systems.

Familiarity with solar design platforms, software tools, and a strong understanding of key concepts such as STC calculation, shading analysis, system sizing, grid compliance, and storage integration.

A customer-focused mindset, with experience in a support, success, or training role preferred.

Strong communication skills with the ability to explain technical solar concepts to both experienced professionals and newer users.

Confidence in identifying inefficiencies in customer workflows and recommending solutions.

A proactive, solutions-oriented approach to problem-solving and customer engagement.

Willingness to collaborate across support, sales, and development teams to improve customer outcomes.

A passion for renewable energy and a desire to help others achieve better solar outcomes through technology.

What We Offer

You’ll be working in a collaborative and innovative team where the best ideas win, and where the success of our customers is paramount.

A chance to shape the growth of a cutting-edge tech company with global impact.

A clear, focused approach to business with a culture that values action over red tape.

Encouragement to take initiative, be creative, and make things happen.

Opportunities to work on meaningful projects with real-world significance.

A supportive environment for professional development and personal growth.

Flexibility to maintain a healthy work-life balance.

A fun, friendly office culture where people love what they do.

Work from home

While solar industry experience is key, we value people who identify with our values:

One Team – collaborative and supportive

Customer Centric – driven by the success of our users

Growth Minded – always learning, improving, and innovating

Accountable – reliable, responsible, and results-oriented

Celebrating Success – recognising wins, big and small