Your New Company

Originating in the UK in 2015, Emposo has evolved into a global customer-driven consultancy. Our core business proposition is to provide clear and simple solutions that enable organisations to achieve digital transformation.

With a deep understanding of business best practices and meaningful technology innovation, we can tackle any complex, large-scale change projects to deliver bespoke solutions that meet the individual needs of every customer.

We offer a range of services, including advisory programme services and technology-enabled change management. Our team of experts is committed to delivering solutions with passion and care, ensuring that each customer's transformation journey is productive, manageable, and successful.

Your New Role

Emposo is growing in Australia, and we're seeking a Customer Success Manager to strengthen client relationships and drive business growth. Reporting directly to the Head of Emposo, this national role will bridge our sales and delivery teams, ensuring seamless execution and client satisfaction. This is a full time permanent role based in Sydney CBD.

You'll lead with clarity and inclusivity, supporting teams with your expertise while building out future talent. This hands-on role is critical to our success, focusing on delivery excellence, customer trust, and service up-selling.

Key Responsibilities

• Own and grow key customer relationships as the primary point of contact
• Understand client goals and challenges to deliver tailored solutions
• Ensure high retention and satisfaction through exceptional service
• Gather and relay customer feedback to improve services
• Collaborate cross-functionally to resolve issues and ensure smooth delivery
• Develop and execute strategies to drive adoption and customer value
• Advocate for customer needs across the organisation

What You'll Need to Succeed

• Bachelor's degree in Business, IT, or related field
• 2+ years in customer success, account, or engagement management
• Proven success in retention, upselling, and/or customer success programs
• Strong analytical, communication, and relationship-building skills
• Experience managing enterprise accounts and resolving escalations
• Proficiency with CRM and customer success tools
• Startup or scale-up experience is a plus

What you'll get in return

This is a fantastic opportunity to shape your career where we will set you up to thrive. Go further in your career than you believed possible with the support of our expert managers. Here you get out what you put in, and your energy and dedication is always met by reward and celebration. Along with this you will receive:

• An inclusive environment where diversity is celebrated
• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements and additional leave, including wellness and volunteering days for you to connect with your community

What you need to do now
Contact Sandy Luhr, Senior Talent Acquisition Partner, by submitting your application via the Apply Now button.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays, you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.