Close to public transport (Mascot)

Industry training provided

Newly built office & great company culture!

About Clean Power Australia:

Clean Power Australia is a fast moving and rapidly expanding Solar and Battery Retailer operating across NSW, QLD and ACT.

We provide a wide range of renewable energy options in the residential sector. Our systems are custom designed and built to suit each individual property. We pride ourselves on exceptional customer service from first enquiry to completion of construction and provide an all in-house service.

About The Role:

The Internal Customer Retention Specialist is responsible for owning the customer relationship from the point of sale through the end of the cooling-off period. This role is vital to ensuring a smooth transition from purchase excitement through any doubts or buyer’s remorse. The specialist provides each customer with a “safe space” to check facts, air concerns, and resolve misunderstandings, with the goal of minimizing cancellations and building lasting trust.

Key Responsibilities:

Complete a personalized onboarding call within 24 hours of sale to welcome the customer, set expectations, and provide a direct line for any questions

Proactively check in at key milestones (e.g., after audit, before installation)

Offer a non-judgmental, supportive environment where customers can ask questions, clarify details, and discuss any concerns

Address misunderstandings early and provide clear, honest information about the process

Identify and address early signs of hesitation or regret

Reinforce Clean Power Australia’s value: financial benefits, energy independence, VPP rewards, and trusted local support

Escalate complex issues to the relevant teams and ensure follow-through

Keep detailed notes in the CRM for all interactions

What we offer:

Base + the ability to earn extra in commissions!

Brand new office & super closer to public transport (Mascot)

Full-time hours Mon-Fri (NO WEEKENDS)

Join a fun, high-achieving team who become your friends!

What you will need:

Exceptional communication and active listening skills

Empathy, patience, and a solutions-oriented mindset

Ability to create a welcoming, safe space for open conversation

Strong organizational skills and attention to detail

Confidence in handling difficult conversations and resolving issues

Clear understanding of Clean Power Australia’s key messaging and product offering

The recruitment process will be a phone interview followed by a face to face in our office in Mascot

If you are interested, please attach your CV and we will give you a call.