About Bryant Dental

Our mission is to seamlessly augment vision for Clinicians. We develop biomimetic technology that’s without weight, and so clear that it feels as though human sight has been amplified, not just magnified. Optics that work to go beyond the limits of human vision. We see a future where our technology, in the hands of the visionaries, the artists, and the best in the world, unlocks a new constellation of possibilities and becomes a catalyst for a radical transformation in healthcare.

At BD, you can expect hard work, sometimes long hours, but incredible ownership, flexibility and freedom to work on difficult problems. Our start-up culture is dynamic, immensely positive, and you will be around many brilliant minds across a variety of fields.

The Opportunity

Salary Range: $60,000 - $70,000 + performance bonuses

We're seeking a dynamic Customer Success Specialist to become the face of our growing company. This isn't just a customer service role – you'll be a trusted advisor to dental professionals, helping them transform their practices with our innovative solutions.

What You'll Do

Build lasting relationships with dental professionals across Australia and internationally

Become a product expert on our cutting-edge dental technology solutions

Drive customer success through proactive support, training, and troubleshooting

Collaborate cross-functionally with our product, sales, and technical teams

Process orders and logistics including international shipments with precision

Manage office operations and create a welcoming environment for visitors

Contribute to our growth by identifying opportunities to enhance customer experience

What Makes You Perfect for This Role

Essential:

1-2+ years in customer-facing roles

Experience with CRM systems and customer service software

Exceptional communication skills (verbal, written, and interpersonal)

Strong problem-solving abilities and grace under pressure

Enthusiasm for technology and innovation

Located in Sydney with reliable transport to Crows Nest

Highly Valued:

Background in healthcare, dental, or medical device industries

Experience with B2B customer success or account management

Why Choose Bryant Dental?

Competitive Package:

Attractive salary with performance-based bonuses

Generous annual leave allowance of 25 days, plus national public holidays

Career Growth:

Clear advancement pathways in customer success, sales, or operations

Mentorship from industry veterans and startup founders

Opportunity to shape processes as we scale globally

Cross-training opportunities across departments

Culture & Environment:

Close-knit, intelligent, high-energy team that celebrates wins together

Regular team events and professional networking opportunities

Snacks, coffee, and a focus on work-life balance

Ready to Join the Revolution?

We're looking for someone who doesn't just want a job – but wants to be part of something transformative. If you're excited about technology, passionate about customer success, and ready to grow with a dynamic startup, we want to hear from you.

How to Apply

Send us your resume and a compelling cover letter addressing:

Your customer success philosophy – How do you define and measure customer success?

Your startup readiness – Why are you excited about the fast-paced, evolving nature of startup life?

Your impact potential – What unique value would you bring to our team and customers?

Apply by: 30 June 2025

Next Steps: Successful applicants will be invited to a two-stage interview process, including a practical customer scenario exercise.

Bryant Dental is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.