Woods & Co is excited to be partnering with a multi-award-winning AI powerhouse shaking up the professional services world. Their cutting-edge tech is used by clients in 60+ countries - from global retailers and top law firms to biotech and manufacturing giants.

As part of their global Customer Success team, you’ll be the strategic link between product and people - owning onboarding, engagement, adoption and retention for a portfolio of high-value customers. You’ll help clients realise real business outcomes while working alongside product, sales and tech teams to enhance the customer journey end-to-end. If you're someone who’s analytical, articulate and people-centric, apply now!

What’s in it for you?

• $70,000 – $100,000 + Quarterly Bonus structure (up to additional $40k per year)
• Work with world-renowned clients across 60+ countries
• International travel | Work with elite legal & enterprise teams
• 2 week training programme in London headquarters
• Clear career growth plan set out from the offset
• Huge scope for growth in a high-performing, collaborative team
• Play a key role in scaling one of the most exciting names in AI
• Join a company at an exciting time during their launch period in Australia - with backing from the US and UK team!

What you’ll be doing:

• Lead customer onboarding and rollout programs
• Build strong relationships with key clients and ensure product adoption
• Collaborate cross-functionally with Sales, Product & Support
• Identify growth opportunities & upsell/cross-sell within accounts
• Be the voice of the customer - drive feedback into product development
• Deliver product demos and run training sessions for users
• Analyse customer usage and churn risk; take proactive steps to drive retention
• Attend client meetings domestically and internationally

What you’ll need:

• Bachelor’s or Master’s degree in a scientific/analytical discipline
• Experience in Customer Success, Account Management or similar
• Excellent interpersonal & communication skills
• Strong organisational and project management capabilities
• Curious, driven and adaptable - comfortable working with evolving tech
• A natural problem solver with a genuine passion for customer experience

If you're as passionate about this position as we are then please don't delay and APPLY NOW below! If you have questions about the role, please contact Annalisa on 0417 829 983. We are interviewing immediately.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability

*You will only be contacted if you are shortlisted.