Looking to kickstart or advance your career in SaaS and consulting? With over 20 years of worldwide success and a strong customer base of global brands and Fortune 500 companies, our client is now expanding their APAC operations.

They’re currently looking for a driven graduate or customer service consultant to join their supportive and ambitious team, and step into the booming world of SaaS. This is your opportunity to join a global leader in Contractor Management Software and build a long-term career in software consulting and sales.

After a fully paid 6–8 week training at their US headquarters in Texas, you’ll join the Sydney team as a Consultant/Associate, delivering exceptional service to clients while developing your technical, business development, and client relationship skills.

The Perks:

• $90,000 + Super + Bonus
• 6–8 week paid training program in Texas, USA
• Defined career growth pathway, from Customer Service to Business Development & Software Sales
• Hybrid working, WFH Mondays & Fridays
• Central Sydney CBD office near public transport
• Lunch provided in-office (Tue–Thu)
• Ongoing mentoring, networking events, and global team-building activities
• International travel opportunities
• Health insurance & wellness programs
• Fortnightly pay cycle
• Parking or public transport reimbursement
• July/August start date

Role and Responsibilities:

• Proactively service and support contractor and supplier clients
• Deliver software training via phone, video, and in-person
• Manage inbound enquiries, troubleshoot issues, and provide solutions
• Handle account management functions, including invoicing and collections
• Participate in marketing and sales initiatives
• Analyse processes and suggest continuous improvement opportunities

You’ll start in a customer service role (approx. 18–24 months) with a clear plan to progress into business development, account management, and software sales.

What we're looking for:

• Bachelor's degree from an accredited university (or equivalent experience)
• 0–5 years’ experience in customer service, call centre, or sales
• Strong written and verbal communication and presentation skills
• Excellent problem-solving and analytical abilities
• Proficient in MS Office and email applications
• Energetic, proactive, and eager to build a career in SaaS and Business Development
• Available to travel to the USA for 6–8 weeks of training

If you are excited to work with a cutting-edge company, who will offer not only world-class training and career progression, but also a fun and friendly work environment, hit "Apply" now. Or for a confidential discussion, contact Sonja at SMAART Recruitment on 03 8637 4411