Customer Success & Sales Consultant – Immediate Start

Are you a people person who loves wellness, thrives in high energy environments, and is hungry to sell?

Join SDS Australia (www.sdsaustralia.com) – a rapidly growing wellness brand and a leader in premium bespoke sauna solutions, wellness products, and a trusted Australian timber reseller. Since 2003, we have been synonymous with craftsmanship, innovation, and excellence.

We’re driven by one vision: To become the exclusive high-end distributor of health & wellness solutions from prominent brands in the Southern Hemisphere.

Our clients? Australia’s top architects, developers, and wellness-conscious homeowners.

Our products? The best saunas, heaters, and accessories sourced from Europe and built to last.

Our vibe? Fast-paced, transparent, team-first, and full of opportunity.

We’re always open to welcoming motivated individuals into our growing team—people who are curious, driven, positive, and laser-focused on turning leads into loyal, happy customers.

What You'll Do

This is a full-cycle sales and customer support role with 80% inbound and 20% outbound.

You will:

Convert phone, online, and showroom inquiries into confirmed orders

Guide clients through our product range: prefab saunas, heaters, control units, accessories

Answer installation and delivery questions with confidence (don’t worry—we’ll train you)

Manage service requests, follow up invoices, and close the loop on post-sale support

Liaise with installers, electricians, warehouse, and logistics teams to ensure everything runs on time

Use our CRM to keep data accurate, follow-ups prompt, resolutions clear, and progress consistent.

This role is ideal for someone eager to apply their entrepreneurial mindset, customer obsession, and strong communication skills to provide expert advice and build rapport with residential clients, builders, architects, and project managers.

What You'll Bring

A natural interest in wellness, saunas, or health products

Experience in sales (retail, phone, showroom, or inbound/outbound mix)

A bubbly, upbeat, and team-first personality

Resilience under pressure and love for startup-style multitasking

Curiosity about how things work: how our products are installed, built, and used

Willingness to go above and beyond—including helping teammates when things get messy.

Construction knowledge isn’t required—but you should be eager to learn how a sauna is built, how materials differ (especially timber), and how to recommend the right fit for each client.

What Success Looks Like

Hitting conversion targets while maintaining high-quality customer experience

Fast, accurate follow-through: calls, quotes, invoices, service tickets

Data hygiene in the CRM

Being the kind of person customers and teammates love working with.

Why Join SDS Australia

Grow your career as part of a fast-scaling wellness business with national ambitions

Clear pathways into sales leadership, business development, or marketing

Commission & overtime opportunities on top of your base salary

Work with premium European wellness brands and high-end clients

Free onsite parking + 1-minute walk from Milsons Point train station

Enjoy a gourmet lunch daily—because great food fuels great work

Flexibility: work from home one day per week (optional)

IMPORTANT

This job is not for someone looking for a cruisy role. We move fast, wear many hats, and need people who are humble, hungry, honest, and positively relentless.

If you’re not obsessed with delivering results and learning every day—this isn’t for you.

We do accept online applications. But we also value when you just Show up.

Come to our Milsons Point office in person (Mon–Thu, 12–6pm) and excite us:

Tell us how you’ll help transform health and wellness in Australia through our products and services

Tell us what opportunities you see that we might not

Tell us what you’ve tried and failed at—because we’re not looking for perfection, we’re looking for resilience

If you’re ready to make a difference in the wellness industry and thrive in a role where your dedication to customer satisfaction will shine, start your journey with SDS Australia.

SDS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.