Overview

Nexia Health Care is a pioneering leader in Australian Health Care, delivering holistic care solutions for children, adolescents and adults seeking neurodevelopmental and mental health services. We are one of the few organisations nationwide offering an innovative multidisciplinary model that integrates paediatricians, psychiatrists, and allied health professionals, ensuring seamless and continuous care for our young clients. At Nexia, we aim to create a community that supports children throughout their entire mental health journey, providing comprehensive services under one roof.

We are looking for a dedicated Customer Relationship Officer to join our East Melbourne team and support the smooth operation of our clinic while ensuring our clients and their families receive the highest level of care and customer service.

About the Role

As a Customer Relationship Officer at Nexia Health Care, you will play a key role in managing the daily administrative functions of the clinic and acting as the first point of contact for our clients. Your responsibilities will include:

Managing clinician and specialist schedules, appointments, and reminders

Overseeing the clinic’s administrative processes, including billing, insurance claims, and payments

Maintaining accurate customer records in our CRM system

Assist in converting and processing new referrals through an effective and streamlined intake process, as well as nurturing them along their assessment and therapy programs

Proficient in telephone communication, with the ability to clearly and effectively articulate the clinic's programs and services

Ensuring the clinic environment is safe, secure, and well-maintained

Coordinating meetings and facilitating effective communication between clinic staff, clients, and external stakeholders

Work collaboratively with clinical and specialist team

Upholding strict confidentiality and privacy standards in line with the Privacy Act

Supporting the clinic in compliance with healthcare regulations and participating in quality assurance initiatives.

What We Offer

Competitive salary package between $60,000 and $70,000 + super

Opportunity to work in a dynamic and innovative healthcare environment

Work with a compassionate, multidisciplinary team dedicated to improving mental health care for children and adolescents

Ongoing professional development and career growth opportunities

Access to industry-leading tools and resources in the healthcare space

Who We Are Looking For

We are seeking an enthusiastic individual with:

Proven experience in a customer-facing role, ideally within a healthcare or clinic setting

Compassion and empathy when working with children, adolescents, and their families

Strong organisational skills and the ability to meet deadlines in a fast-paced environment

Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with Google systems

Excellent communication skills, both verbal and written

Ability to work on-site full-time due to the hands-on nature of the role.

A strong sales and intake background will be looked upon favourably.

Requirements:

National Police Clearance

Working with Children Check (WWCC)

How to Apply

If you're ready to join a passionate and forward-thinking healthcare team, please send your resume and a cover letter outlining your qualifications and experience to [email protected]. Applications close on 16/6/2025.

Employer Questions

As part of your application, please answer the following:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Customer Service Representative?

Do you have a current Working With Children (WWC) Check?

Do you have customer service experience?

Do you have experience in administration?

Which of the following Microsoft Office products are you experienced with?

Do you have data entry experience?

We look forward to welcoming a new member to our Nexia Healthcare team!