Christian Home Care is the business arm of Christian Home Church; its mission is to empower our independently living elderly clients in receipt of Home Care Packages through quality support and care to meet their social, physical and emotional needs. Our ethos and model of care are based on the example given to us by our Saviour Jesus Christ.

In addition, Christian Home Care has recently became registered as an NDIS provider and we have commenced to assist NDIS participants as well.

Due to growth, we are currently seeking an experienced, enthusiastic and compassionate Full-time Customer Relationship Officer to journey with us and become part of the growing Christian Home Care family.
Experience in customer relationship handling and advanced computer knowledge is a must.
Experience in general admin tasks is a prerequisite.

As a Customer Relationship Officer, your role will be to look after our clients on a day-to-day basis and coordinate in-home care services on behalf of ageing Australians who want to remain living independently and happily at home as well as organising services for NDIS participants.

We are looking for a warm, positive, enthusiastic individual who understands the importance of providing a superior consumer experience.

You have a strong ability to build rapport and proactively resolve queries whilst providing a high level of service to each consumer. You also have an ability to simplify information which can seem complex to clients, and communicate it in a clear and articulate manner.

Christian Home Care welcomes diversity and caters for all people irrespective of their personal characteristics, experiences, values and beliefs; we also specialise in serving people of Christian background. Proven empathy with all people and willingness to offer prayer support would be a plus.

We value the right attitude and will train the right person.

What you will need to succeed:

Minimum 5 years of Customer Relationship experience

Experience in Home Care Packages and/or NDIS is a plus

Advanced IT skills are a prerequisite – Windows 11 and Microsoft 365

High level of organizational skills and ability to manage complex situations

Ability to work both autonomously and in a team environment

Excellent verbal and written communication skills

Rostering experience is a plus

Have your own reliable transport

A police check (or willingness to obtain)

What we can offer you:

Attractive remuneration based on skills and experience

Performance based bonus

State-of-the-art technology / IT systems

Supportive Christian environment

Respect and encouragement

Opportunities for professional development and growth

If you would like to find out more about how you can become a part of the Christian Home Care Team, visit our website www.christianhomecare.com.au

For our ministry website Christian Home Church visit www.christianhome.church

To be considered, all candidates must provide Resume and Cover letter addressing:

How you would align with the Christian Home Care and Christian Home Church ethos

Why you would like to work at Christian Home Care and Christian Home Church

Suburb where you live

Your right to work in Australia

Current qualification and experience

Two professional referees

How much notice you need to provide to your current employer

Confirmation that you have a recent (up to 3 month old) police check or willingness to obtain one

Type of driver license and confirmation that you have your own vehicle for transport

Applications without a cover letter addressing the matters above will not be considered.

For enquiries and to apply please email Anca at [email protected].

Due to the high volume of recruitment activity, only successful applicants will be contacted.