Office Manager – Lead, Organise, and Make an Impact

Illawarra Signs and Line Marking
📍 Unanderra, NSW
💼 Full Time
🕒 Monday to Friday
📅 Established Business | Strong Team | Long-Term Opportunity

Own the Office. Drive the Business. Be the Backbone of a High-Performing Team.

At Illawarra Signs and Line Marking, we’ve been delivering quality signage and line marking solutions across Sydney and the South Coast since 1996. Behind every successful project is a team driven by excellence, reliability, and strong systems — and we’re looking for someone to lead that engine room.

This is more than just an admin role. We’re looking for a highly capable, motivated, and organised Office Manager who thrives on ownership, leadership, and making things run better every day.

You’ll be responsible for overseeing our full office operations, ensuring everything from team scheduling to product dispatch, stock ordering, invoicing, and customer service is handled with efficiency and care.

What You’ll Be Doing

Operations & Scheduling

Coordinate field teams and installers for daily jobs

Keep priorities clear and schedules tight, working closely with the GM

Ensure smooth workflows across all departments

Client Experience & Communication

Manage incoming calls, emails, and enquiries with professionalism and warmth

Support customers through the full job journey – from quote to invoice

Act as the reliable, solutions-focused point of contact for clients and suppliers

Administration & Financials

Maintain and update the CRM, ensuring accurate data and timelines

Process invoices, chase payments, and coordinate payroll inputs

Keep budgets, cash flow, and reporting systems on track in Xero

Stock, Orders & Workflow

Order and monitor materials for the sign shop and warehouse

Track supplier deliveries and ensure jobs are running to schedule

Proactively identify and resolve potential hold-ups or inefficiencies

Leadership & Team Support

Organise and supervise admin and warehouse support staff

Uphold high standards of communication, productivity, and accountability

Lead by example in culture, initiative, and reliability

What You’ll Bring

Proven experience as an Office Manager or similar role in a fast-moving business

Strong organisational skills and ability to manage multiple moving parts

High level of initiative – you see what’s needed and take action

Excellent communication and problem-solving skills

Proficiency with Microsoft Office (especially Excel and Word), Xero, and CRM software

Confidence with team scheduling, workflow management, and customer service

Calm under pressure, motivated by results, and driven to improve systems

Why Work With Us

✅ Autonomy & Trust – You’ll be empowered to lead the office and drive improvements
✅ Supportive Culture – Work with a team that values kindness, communication, and ownership
✅ Visible Impact – Your role will directly influence team performance and customer satisfaction
✅ Stable, Growing Business – Be part of a respected local company with a long-term vision
✅ Competitive Salary – Reflective of your experience, with bonus potential based on performance

Ready to Step Up and Make a Difference?

If you're a motivated Office Manager who takes pride in getting things done right — and keeping the team running smoothly — we’d love to hear from you.

Click Apply Now, and upload your resume with a cover letter outlining:

Your experience running an office or managing operations

How you’ve handled scheduling, logistics, and customer service

Why you’re the right fit for this leadership role at Illawarra Signs and Line Marking