About BOSS

BOSS Building Maintenance is celebrating 27 years of business on the Sunshine Coast, with continual growth and success. We are a multi-faceted, medium size company specialising in structural building rectification, elevators, fire protection, HVAC, and commercial cleaning.

We understand that our success is determined by our people, and that is why we offer you an attractive salary, flexibility of hours, and a smile every time you enter the doors at BOSS HQ. We want you to be proud of our reputable business, and to share in our values and commitment to our valued clients, so it is important to us to nurture you in a happy and safe working environment.

About the Role

BOSS is seeking an experienced Service Coordinator / Scheduler in our elevator division who can manage the performance and compliance outcomes pertaining to testing, service, repair, equipment upgrades and new installations. You will have the support of a customised industry software platform, with access to the control panel for effective planning. You will be working alongside our Service Managers, Team Leaders and administration team to achieve the optimum results for our clients.

The salary package will be determined by your knowledge, skill and experience.

Your typical week will include:

* Schedule routine maintenance and major testing within legislative tolerance periods

* Schedule quoted repairs, equipment upgrades and new installations

* Monitor critical deadlines and follow up

* Manage technician assignment, workload, and minimise travel between jobs, for best performance outcomes

* Evaluate service outcomes in comparison to contractual obligations for each contract/site

* Audit site compliance and severity of outstanding asset defects

* Issue Annual Compliance Reports and Certificates to clients

* Issue Dilapidation and Handover Reports

* Audit of site documents and forms & documents stored on the client portal

* Audit the accuracy of content and pricing in the control centre of the software platform

* Enter client requests and updating status into our software platforms

* Assist with tender and quotation preparation

* Assist with contract preparation

* Assist with WH&S site document preparation

* Comprehensive written and verbal communication with clients and stakeholders

Position Prerequisite

* Minimum of five (5) years in a similar service coordinator role

* Proficient in use of Microsoft Office Suites and industry software platforms

* General knowledge of Workplace Health and Safety legislation

Note: Certificate III, Certificate IV or Diploma will be highly regarded

Key Personal Attributes

* “GREAT ATTITUDE”

* Strong work ethic

* Prioritisation skill

* Work effectively with a team

* Confident, positive and assertive

* Excellent written and verbal communicator

* Always punctual and organised

* High attention to detail

* Immaculate personal presentation

* Private and confidential

Application Criteria

* Cover letter telling us what you can bring to our business

* Detailed Resume

* Two (2) references

* Copy of Qualifications

* Availability for Interview

* Attention your application to Trina Kemp, General Manager.

Application Process

* Application opportunity will close on 15 June 2025

* The successful new team member to commence on Monday, 30 June 2025

We advise that only ‘shortlist’ applicants will be contacted in regards to the status of their conforming application.

Please take the time to visit our website bossaustralia.com.au

We look forward to hearing from you!