CivilEdge is a national Registered Training Organisation that is part of Altus Group, Australia’s largest traffic management business. We are focused on delivering the highest quality Vocational Educational and Training for the Traffic Management and broader civil construction industries and are growing quickly. We are now looking for an experienced RTO Administrator to become part of our team.

The RTO Administrator is responsible for administration and coordination support for the registered training organisation and for supporting and assisting students who engage with CivilEdge. As a key member of the RTO team, you will be expected to always operate in the best interests of the company.

About you

Previous experience within fast-paced administrative role within a VET environment

Motivated and passionate about administrative tasks with a keen eye for detail

Strong written and verbal communication skills, excellent interpersonal skills and an ability to work with a diverse range of people

Effective time management and prioritisation skills, with a proven ability to work well under pressure and work to targets combined with the ability to meet tight timeframes

A team player with a “can-do” attitude, the ability to work in a team environment and strong customer service orientation

Key Tasks

Administration:

Maintain student records and files and other administrative tasks.

Issue and print student certificates

Follow up on student file missing items

Filing and achieving student files

Prepare reports on student attendance, progress, and outcomes.

Ordering printing and course materials for courses

Enter and update training courses in aXcelerate

Supporting trainers with resource requirements

General administration tasks as requested

Book course training venues and training equipment, and any trainer travel

Complete and submit any required funding obligation reports

Student support

Act as a point of contact for student queries and concerns.

Address student complaints and grievances professionally and in line with policies.

Support students with learning difficulties or disability throughout their course

Compliance

May be requested to assist with the following:

Audit checking student files for compliance and completeness

General auditing processes

Updating training materials as required

Updating policies and procedures and forms as required

Administrative and technical support for all quality and compliance activities as instructed by RTO Management

Experience & Skills

Strong organisational, planning and time management skills

Demonstrated understanding and experience working with student management systems and learning management systems computer skills

Certificate IV in Training and Assessment (TAE40116) or equivalent (optional)

Knowledge of training packages and funding contracts in all states (beneficial)

Experience within an RTO or education institution (beneficial)

Ability to work independently and as part of a team.

Professional can-do attitude, always willing to solve any problem

Ability to convey complex information in an understandable way

Experience using student management system aXcelerate

Ability to adapt to change and manage complex systems

General Hours of Operation

9am to 5pm Monday to Friday

Benefits include

Flexibility to work remotely as part of a hybrid working culture

Birthday leave day - enjoy your Birthday off each year!

How to Apply

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