The Company

A leading supplier of innovative consumer and automotive products. They are supportive of their people and maintain a strong focus on the quality and reliability of their products and services.

The Role

Reporting to the Operations Manager, you will provide guidance and technical support to end-users, aftermarket installers and trades staff across a wide range of products

Responsibilities of the role will include:
• Answer inbound support calls from customers
• Gathering information to identifying the correct product and issue
• Creating a service desk ticket on behalf of the customer
• Determine the best course of action to assist the customer
• Provide fast tracked resolution and technical support to customers

Skills and Experience

• Experience with inbound calls or customer facing enquiries
• Friendly phone manner and exceptional presentation
• Experience with office software, CRM, and ticketing systems essential
• Strong technical aptitude and the ability to troubleshot products.
• Electronics retail experience highly regarded

Benefits

• Central location to the north-west
• Mentorship, development and growth opportunities
• Product discounts + staff incentives
• Growing business continuously investing and exploring new markets

Company Culture

Secure corporate organisation, with strong company values of integrity. A company that is truly committed to its people, who are passionate about their team members, company, and their customers.