Customer Service Representative – Full Time, Onsite in Truganina VIC

Looking for a fast-paced, rewarding role where your customer service skills shine?
This is an exciting opportunity to work with a respected Australian-owned business, just a short drive from Melbourne CBD.

About the Role

Our client is seeking a proactive and enthusiastic Customer Service Representative to join their team on a full-time, onsite basis in Truganina, VIC.

You’ll be the first point of contact for customers, delivering outstanding service, processing orders, and supporting the sales team with a commercial mindset. If you enjoy variety, take pride in your work, and thrive in a busy team environment, this could be the role for you.

About Our Client

With over 20 years of success in the safety equipment industry, our client is a proudly Australian-owned, family-run business. They supply high-quality products to the construction, mining, and industrial sectors via their Preferred Distributor Network.

Their culture is dynamic, down-to-earth and team-oriented, with a strong focus on doing things properly and looking after their people.

Key Responsibilities

Respond to incoming customer enquiries and sales calls with professionalism

Accurately process sales orders and provide product information

Proactively identify up-selling and cross-selling opportunities

Support Business Development Managers with admin and sales tasks

Conduct outbound calls to prospects and potential distributors

Provide regular updates and reports in sales meetings

Manage multiple priorities and meet performance targets

Build and maintain strong customer and internal relationships

About You

Proven experience in customer service and/or internal sales

A commercial mindset with a strong focus on performance

Excellent communication and relationship-building skills

Ability to manage competing priorities in a fast-paced environment

Confident using Microsoft Office and learning new systems

Humble, open to feedback, and eager to continuously improve

Self-motivated, proactive, and team-focused

Strong emotional intelligence and people skills

This role is suited to someone who wants more than ‘just a job’. If you take ownership of your work, enjoy being part of a close-knit team, and are committed to delivering results, you’ll fit in well here.

Why You’ll Want This Role

Join a culturally strong, Australian-owned family business

Be part of a young, dynamic and supportive team

Enjoy a collaborative, high-performance work culture

Work in a modern office with excellent facilities (and a great coffee machine!)

Celebrate wins with regular team lunches and monthly recognition

Competitive salary plus company performance bonuses

Interview Process

Our client’s interview process is designed to ensure a great mutual fit. It includes:

Initial phone interview with On Group

Face-to-face interview with the hiring manager (candidates must be flexible and available at short notice)

Half-day onsite to meet the team and get a real feel for the role – this gives both sides a clear understanding of the working environment, team culture, and role expectations

Reference checks

If this sounds like you, we want you to apply today.
This is a great opportunity to step into a stable, long-term role with a business that values contribution, character, and teamwork.