About the role

As a Client Experience Coordinator at DTMF Group, you will play a vital role in delivering exceptional customer service and support to our valued clients. This full-time position is based in our Preston, Victoria office, where you will be responsible for managing client enquiries, processing orders, and ensuring a seamless experience for our customers.

What you'll be doing

• Providing prompt and courteous responses to client inquiries via phone, email, and other communication channels
• Processing client orders, returns, and other requests in a timely and accurate manner
• Maintaining detailed records of client interactions and activities
• Liaising with internal teams to resolve client issues and ensure their satisfaction
• Contributing to the continuous improvement of our client service processes and procedures
• Assisting with other administrative tasks as required

What we're looking for

• Excellent communication and interpersonal skills, with a customer-centric approach
• Strong organisational and time management abilities, with the ability to multitask and prioritise effectively
• Proficient in using various computer applications, including Microsoft Office suite
• Previous experience in a client service or administrative role, preferably within the client administration or sales support industry
• Strong problem-solving and decision-making skills
• A positive attitude and a willingness to learn and adapt to changing business needs

What we offer

At DTMF Group, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for professional development and career advancement
• A collaborative and inclusive team culture
• Flexible work arrangements to support work-life balance
• Comprehensive health and wellness programs

About us

DTMF Group is a leading provider of administrative and office support services, with a strong focus on delivering exceptional customer experiences. Our company has a long-standing reputation for quality, innovation, and a commitment to the success of our clients and employees. If you are passionate about client service and eager to contribute to our growing team, we encourage you to apply for this exciting opportunity.

Apply now