Independent Disability Services is seeking an enthusiastic and compassionate Client Experience Coordinator to join our team in Melbourne Victoria.

What we offer

Flexible hours, remote work from home and in the field, a supportive team

At Independent Disability Services, we are committed to creating a supportive and inclusive work environment.

We offer competitive pay rates, opportunities for professional development, and the chance to make a meaningful impact in the lives of the people we serve.

About the role

Coordinate service delivery for clients who need intensive and/or 24/7-hour supports to ensure ongoing service quality and support that is safe and appropriate, for clients and staff

This role is client retention and stakeholder focused – working with the client, their support network and intermediaries (funding Planners or Support Coordinators NDIS/TAC/WorkSafe)

Whilst IDS are not case managers, this role requires knowledge and experience of such a function in order to effectively liaise, escalate and engage with the professional care team, and intermediaries responsible for coordinating any care and/or funding requirements.

What you'll be doing

Onboard and maintain regular contact with new clients (online, email, phone or in the field) to ensure a smooth transition to IDS

Regular liaison with existing clients, their intermediaries and care team

Provide regular updates to Support Coordinators

Identify risks to clients and or services and escalate these to management and stakeholders accordingly

Manage client documentation and ensure care team are appropriately trained, in collaboration with HR

What we're looking for

2 – 3 years’ experience in casework or case management, preferably in disability, aged care, healthcare or out of home care, to plan, advocate and organise client care

Strong communication and interpersonal skills, with the ability to build rapport and trust with clients

Computer literacy with proficiency in the use of MS Outlook / Word and experience using a client management system or database

Excellent time management skills, with the ability to manage changing priorities

Understanding of NDIS in relation to client service planning

Essential Criteria

Must be eligible to Work in Australia

Must own or have regular access to a car

Current Working With Children's Check

Current NDIS Worker Screening Check.

About Us

Independent Disability Services was started by parents of people with disabilities to put our people first

We value respect for our staff and our clients with an open learning culture where everyone can Speak Up

All staff enjoy professional development opportunities with ongoing training and regular staff forums.

How to Apply

If you're passionate about empowering individuals with disabilities, we'd love to hear from you. Submit your application via SEEK to become a Client Experience Coordinator with Independent Disability Services.