About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au.

About the Role
As a Client Engagement Coordinator at IAG, you will be the first point of contact for individuals with disabilities, their families, and other service providers. Your role is crucial in delivering personalised support solutions that enhance the quality of life for our clients.

• Collaborate with NDIS participants to develop and implement personalised support plans that align with their goals and aspirations
• Foster strong, trusting relationships with clients and their families, ensuring their evolving needs are met with compassion and respect
• Lead the creation and coordination of tailored care plans across Disability and Aged Care services, placing individual goals at the centre
• Work closely with multidisciplinary teams to deliver seamless, high-quality, person-centred support
• Serve as the trusted first point of contact, addressing inquiries, resolving concerns, and managing service requests with confidence and care

About you

• Minimum Certificate 3 in Disability Services or equivalent qualification.
• Previous experience providing superior client care and engagement is essential (experience working as a NDIS Client Coordinator, Support Coordinator preferred).
• Demonstrated experience developing and maintaining client relationships.
• Sound understanding of care plan management and review.
• Knowledge of NDIS Framework and Community Services Funding Models.
• High level of computer literacy, specifically with Microsoft Office.
• Excellent ability to connect and build rapport with multiple stakeholders.
• Experience managing complex disability or related client presentations and complexities.

What we Offer

• Flexible Work Options: Benefit from the convenience of working close to home, while maintaining a healthy work-life balance.
• Salary Packaging: Boost your take-home pay through NFP salary packaging, with added savings on meals and accommodation.
• Learning & Development: Access continuous professional development opportunities to help you grow in your career.
• Access paid study leave for approved courses.
• Lifestyle friendly benefits such as purchasing additional leave and time off in lieu of overtime.

Work with Purpose
Our focus is on helping individuals to reach their goals, whether these relate to getting out and about more within the community, becoming more independent in their own home, helping with shopping and meal preparation, setting up an exercise program, or learning new skills by attending relevant classes.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity

Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.