Customer Success Manager | IT Services & Managed Support |

$90,000 - $120,000 Plus Benefits & Perks

Sydney

I am partnered with a global Managed Service Provider (MSP), supporting a diverse portfolio of clients across healthcare, education, retail, and utilities. With decades of industry experience, internationally recognised certifications, and a presence across multiple regions, we are known for our high-growth, customer-centric approach to IT services.

The Role

We’re looking for an experienced Customer Success Manager to join our fast-growing team. In this role, you'll act as a trusted advisor to clients, ensuring they receive maximum value from our cloud, security, and IT support services. You'll oversee engagement from onboarding through renewal, identify upsell opportunities, and drive high satisfaction across a portfolio of managed clients.

What You’ll Do

Build and maintain strong client relationships as their key point of contact.

Lead onboarding processes and ensure successful user adoption of MSP tools.

Conduct regular strategic reviews and check-ins with clients.

Monitor client health proactively and address potential risks.

Collaborate with internal teams to ensure SLA compliance and quality service.

Support upsells, renewals, and customer referrals to drive business growth.

What You’ll Bring

3–5+ years of experience in customer success, account management, or client-facing roles (MSP experience preferred).

Strong interpersonal skills and the ability to communicate complex technical concepts in simple terms.

Familiarity with Microsoft 365, Azure, security best practices, and ITIL frameworks.

Excellent project coordination, communication, and reporting capabilities.

A proactive, results-oriented mindset with strong time management skills.

Why Join Us?

Work in a high-growth, global MSP environment.

Enjoy additional leave entitlements and hybrid work flexibility.

Access paid training and industry certifications to develop your skills.

Benefit from wellness allowances and real-time performance bonuses.

Fast-tracked career progression opportunities within a dynamic company.

Customer Success Manager | IT Services & Managed Support |

$90,000 - $120,000 Plus Benefits & Perks

Sydney