Global Customer Success Manager

Location: Tuggerah, Central Coast HQ/ (Hybrid for the right Applicant)
Reports to: Managing Director

Employment Type: Full-time

The Role

This is your chance to build something from the ground up.
We’re looking for a sharp, ambitious customer support specialist ready to
take the next step, own the department, lead the function, and create the
service experience you’ve always dreamed of running.
You’ll design and implement a new global service ticketing system, lead a
small international team (1–3 staff), and embed world-class care into
every touchpoint across the customer journey.

This role isn’t just operational, it’s cultural. You’ll sit at the centre of our
Care value, bringing it to life every day in how we support our customers,
solve problems, and represent our brand. If you believe customer service
should feel personal, proactive, and unforgettable, this one’s for you.

Your Mission

Create a new global service ticketing system—plan it, build it, own
it

Lead the Customer Success function across all markets (AU, US, UK,
NZ)

Manage 1–3 team members and drive consistent performance

Implement smart tools, clear workflows, and intuitive
documentation

Operate and improve the process—always seeking a better way

Collaborate with Sales, Production, and Logistics to close the loop

Represent the voice of the customer, pre and post-sale
Be the Centre of Our Values

At Kings of Neon, we don’t use values as posters, they’re how we operate.
This role is the living, breathing example of Care in our company. You’ll
show it in every reply, in every escalation resolved quickly, and in every
customer who walks away impressed.

Our other core values, Bold, Authentic, and Ownership, will shape how you
lead the team, build the system, and create clarity. We don’t want
ordinary support. We want genuine connection, proactive problem-solving,
and a team leader that genuinely cares.

What You Bring

3+ years in customer support, success, or helpdesk roles

Experience using or managing ticketing systems (Zendesk, Gorgias,
HubSpot Service etc.)

Solid working knowledge of HubSpot or similar CRM platforms

A builder’s mindset, you want to shape systems, not just run them

High EQ and strong written communication

Leadership potential, whether you’ve had a team before or you’re
ready for one now

Why Kings of Neon

We’re the market leader in custom B2B LED neon signage, growing fast
across Australia, the US, UK, and NZ. Our HQ is based in Tuggerah, but our
impact is global.

You won’t be stuck inside a legacy system, you’ll build the platform,
process, and playbook yourself.

If you’ve ever thought: “If I ran Customer Support, I’d build it
differently..."

This is your moment.

Take the reins. Be the heart of Care. Make it yours.

Apply now with a short note and CV. Let’s build something world-class.