Looking for something different? We've built a strong team culture with purpose and passion. As an open book management company, everyone in our business is empowered to act on their initiative, and shares in the profitability of the business.

Aside from the primary responsibilities of service desk engineer, we are looking for an individual that shares our passion of making an impact and taking pride in our ability to put our name to something.

We allow all members of our team to take an active role in contributing towards our technical standards and operations of the business.

This specific role has a high exposure to a variety of technologies, providing ongoing hands-on experience in addition to our commitment to provide continuous learning.

This role is ideal for individuals who:

Have a passion for technology and making things better.

Like to be able to take ownership and pride in their work.

Wants to feel that their work has meaning and purpose.

Is continually looking to grow their knowledge.

Wants to be given an active role in contributing to the company’s operations & technical direction.

Wants to work with a team of like-minded people.

A little About Us..

We're a growing MSP focused on delivering premium IT services to a select group of customers (Mostly SMB between 20-80 users). We're not trying to be everything to everyone, rather we aim to be the best at delivering one particular service offering to a specific type of client. What does that mean? It means we don't have clients that undervalue what we do, nor do we forsake our values for the allure of easy money.

We're a passionate group of people with high aspirations, working together to create something special in our industry.

Some key points about us:

Since 2020 we've ranked in the Top 5 MSP's in Australia/NZ in the MSP501.

In 2023 & 2024 we featured in Australia’s Best Workplaces™ by GPTW (Currently #4).

In 2023, 2024 & 2025 we featured in Australia’s Best Workplaces in Technology™ by GPTW (Currently #2).

We host regular ‘lunch & learns’ and ‘tech nights’ aimed to continually develop our people.

We're an open book management company (feel free to google it) that is transparent about our numbers and shares the businesses prosperity in the form of bonuses for all staff.

Our company values are:

Understand Your Impact - We consider people in our decisions.

Make it Better, Forever - We build for future success.

Get in Their Corner - We always have each other's backs.

Be Curious - We continually learn and improve ourselves.

More about the role..

The primary duties of this role include:

Provide technical support and assistance to our clients.

Work collaboratively with the rest of the service team.

Escalate support requests as necessary.

Document your changes and/or highlight needs for process reviews.

Contribute to our efforts of continual improvement.

The most relevant Technical Skills & Experience include:

Windows Server, Active Directory, Group Policy, DNS, etc.

Infrastructure Support (Hyper-V, VMWare, Networking & Firewalls)

Microsoft 365: Exchange Online, SharePoint , OneDrive, etc.

Microsoft Azure: Azure AD, Intune, etc.

The most relevant Personal Competencies include:

Ability to solve problems efficiently & effectively.

Ability to connect with people in a confident and friendly manner.

Ability to remain resilient and persistent amidst continual challenges.

Ability to stay on task and effective without regular oversight and/or management.

You will be measured on your ability to provide great outcomes for our clients users. This includes having an approachable manner, setting correct expectations, meeting commitments and solving issues efficiently and effectively.

In addition, our team culture and values are very important to us and make up a major part of our evaluations of performance. We expect everyone to have each others backs, work respectfully and be contributing to our joint future and success.

The right candidate is someone that not only exhibits the above attributes, but also expects their team to be held to the same standard.

This role will require regular onsite visitations to client sites. Successful candidates will need to hold a valid drivers licence and own a working vehicle.

How to go about joining us..

As stated, we want to work with like-minded people. This starts with ensuring we're only talking to people that have actually read this advertisement and are excited to learn more about this role.

Simply put, we don't want great candidates to get lost in the crowd, so we will be discarding all applications that don't follow the below instructions as a simple check.

How to apply:

Please submit both a resume & a cover letter.

You're cover letter doesn't have to be long, but please ensure that you start the letter with the phrase ‘I’m ready to be awesome at sensible!'.

Bonus points if you include some feedback on what our company values mean to you, but not essential :)