Feel truly valued and supported at Benetas!

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

Our Team

Our Support Office team works in a friendly and dynamic environment. We proudly deliver services across finance, IT, quality and risk, marketing and customer experience, and people culture and diversity. From collaborating with approachable Leaders to guiding clients through aged care transitions, our team members are crucial in helping our customer-facing teams deliver on our commitment to high-quality care. There’s plenty of opportunities for growth and impact. Our Support Office team are inspired to take on new ideas and ways of working, while adapting to challenges through innovative problem-solving. Be uplifted by genuine connections and feel recognised for your contributions.

The Role

We are looking for experienced IT Help Desk Administrator, you’ll be responsible for:

• Provide 1st and 2nd level Help Desk support
• Answer Helpdesk phone in accordance with procedures, and actively monitor all Helpdesk request
• Perform triage and action or assign tickets in order to get the customer up and running as quickly as possible in accordance with ITIL framework
• Configure and Setup Cisco Handset for end users and Residents
• Troubleshoot/escalate Call Manager including Cisco Jabber, WebEx and Software Phones including headsets.
• Troubleshoot/escalate telephony issues, MDM troubleshooting as required, and Escalated WAN connectivity issues.

About you

We’re ideally looking for someone with

• ITIL Foundations accreditations – Level 1 and or Level 2 experienced
• Knowledge of personal computer and operating system configuration,
• Experience with Manage Engine Service Desk or equivalent, RD Web, Active Directory/Entra ID, Ms Exchange.
• Current Driver’s License – you will be required to work at any one of Benetas’ locations
• Excellent problem-solving skills
• Able to work autonomously and as part of a team

Why Benetas

• Flexible working arrangement with 2 days WFH
• Not for profit salary packaging up to approx. $19,000 per annum
• Located in our Support Office in Hawthorn East, close to shops, public transport and free parking.

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!