Quality Manager - Counselling

Permanent role; Full time (negotiable – minimum of 30 hours per week)

This position could be based in a range of Locations in WA

At Relationships Australia WA, we’ve been proudly supporting West Australians for over 70 years. Our mission is to provide relationship support services for individuals, couples, families, and communities. We believe that everyone has the right to belong, and we work tirelessly to create a welcoming and inclusive environment for all.

About the role

Relationships Australia WA is seeking a dynamic Quality Manager – Counselling to lead quality governance across a range of counselling based programs. We are looking for a passionate leader with a strong foundation in clinical practice and a commitment to driving excellence in therapeutic services. This is a key leadership role that supports high-quality service delivery through oversight of clinical governance, supervision practice, data analysis, and continuous quality improvement across multiple locations.

As part of our Services Management Team, you will work closely with Regional and Location Managers, Supervisors, and the broader Quality Team to embed quality standards, support staff development, and ensure services meet contractual and regulatory requirements. Your leadership will help foster a culture of continuous improvement and person-centred practice, aligned with our vision to help people thrive in their communities.

This is an exciting opportunity for a seasoned professional with at least five years of clinical experience and demonstrated leadership in community-based services. If you are interested to use your expertise in clinical practice, clinical governance and quality systems to make a meaningful impact, we invite you to apply for this role.

Qualifications and Experience

Tertiary qualification in a clinical practice field (e.g. Social Work, Psychology, or other relevant qualifications) with a minimum of 5 years’ experience working in clinical practice services.

Minimum of 2 years’ experience in a management or leadership role.

Demonstrated experience in:

Team management and leadership.

Clinical practice supervision.

Quality management.

Clinical audits and compliance with mental health or social service standards.

Experience with a variety of therapeutic models and services.

Strong knowledge of:

Australian quality standards, accreditation processes, and regulatory frameworks in mental health and community services.

Counselling and community services sector, especially in family therapy, counselling, case management, and supervision.

Culturally appropriate therapeutic approaches for CALD and Aboriginal clients.

Other Requirements;

WA Police Force National Police Clearance (upon required)

Valid driver’s license and willingness to travel across program locations as required.

Current Working with Children Check

Ability to:

Develop and implement quality improvement strategies.

Interpret data and performance trends to inform service improvement.

Communicate and collaborate effectively with diverse clinical and operational teams.

Lead and mentor staff to foster a culture of continuous improvement.

Resolve conflicts, solve problems, and manage competing priorities effectively.

Why Join Us:

Unique opportunity for professional growth and experience

Competitive salary $ 115,114.19 per annum pro-rata plus superannuation

Non-for-profit organisation salary packaging – up to $18,550

Additional annual leave at year-end - up to three days

Staff Reward program to provide savings on your everyday expenses

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

A copy of the position description is available upon request.

Please contact Chantal O’Connor on 61640551 or [email protected] for more information.

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and to be submitted via SEEK.

Applications close May 30th, 2025

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.