About Us

AMPM Care provides 24/7 therapeutic support to children and young people with complex needs, disabilities, and trauma backgrounds. We are a values-driven organisation committed to exceptional care, safety, and long-term outcomes. We are now seeking a resilient, passionate, and highly organised Operations Manager to lead our frontline teams and help grow our impact.

About the Role

This is not a traditional 9–5 role. As our Operations Manager, you will be responsible for overseeing the day-to-day functioning of multiple residential care properties, leading and supervising house managers, managing compliance requirements, and supporting strategic growth.

The ideal candidate will be calm under pressure, solutions-focused, and committed to building a high-performing team culture.

Key Responsibilities

Oversee daily operations across multiple residential care properties
Supervise and mentor House Managers and frontline leadership staff
Manage staff rostering, workforce planning, and ensure adequate coverage
Lead recruitment, onboarding, and drive staff retention strategies
Be available for out-of-hours escalation and incident management on a shared on-call basis
Monitor property safety and maintenance, ensuring all residential homes meet compliance, safety, and comfort standards
Ensure alignment with NDIS Practice Standards, Quality Indicators, and all legislative requirements
Implement and monitor staff training programs in areas such as behaviour support, safeguarding, and trauma-informed practice
Maintain effective communication with stakeholders, including families, Department of Communities, and allied professionals
Support strategic projects including business growth and service expansion

About You

You’re a confident and ethical leader with strong emotional intelligence and a deep understanding of the realities of working in high-pressure, high-impact environments.

You will have:

Tertiary qualifications in Social Work, Psychology, Human Services, or related field
Experience supporting children and young people with disabilities, trauma, or behavioural complexities
Supervisory experience in child protection, residential care, or disability support environments
A solid understanding of property compliance and safety regulations in care settings
Familiarity with NDIS Practice Standards and compliance frameworks
Proven ability to manage competing priorities and lead teams through complexity
High-level interpersonal and communication skills
A valid driver’s licence and willingness to be on-call outside standard hours
WWCC, National Police Clearance, and First Aid Certificate (or willingness to obtain)

What We Offer

A collaborative team environment with values at the core
A high-impact leadership role where you can directly shape the future of therapeutic care
Flexibility, autonomy, and the opportunity to build something meaningful
A salary package negotiated based on experience