Answer customers enquiries over the phone and by email in all related matters.

Maintain accurate customers contact details on internal systems, update of CRM

Provide research and support for billing disputes, ensuring issues are resolved according to the company guidelines.

Manage back orders with internal partners, escalating all delays where interaction is required.

Review and make necessary corrections to information received / entered

Interact with internal Managers

Calculate freight charges as required. Enter freight bookings when required.

General administration and support, compile, sort and verify accuracy of orders received from integrated website