Exciting Career Opportunity – Apply Now!

Position: Customer Service Officer- Print, Mail & Digital
Location: Unanderra, NSW
Division: The Flagstaff Group – Print, Mail & Digital

Are you passionate about delivering outstanding customer service and ready to make your mark with The Flagstaff Group? We’re looking for a Customer Service Officer to join our Print, Mail & Digital division in Unanderra! This full-time role is perfect for someone who thrives on helping others, enjoys working in a fast-paced team, and is eager to learn and grow in a purpose-driven organisation.

Click here to access the Job Description

Why This Is a Career-Defining Role:

This is more than just a job—it’s an opportunity to grow your career and make a meaningful impact every day!

• Full-Time Role: 38 hours per week, Monday to Friday
• Hourly Pay rate: SESA Grade 6 $30.27 per hour
• Play a Key Role: Be the first point of contact for clients and ensure their needs are met with professionalism and care
• Salary Packaging Options: Enjoy tax benefits and flexible salary packaging options
• Paid Annual Picnic Day: Celebrate and relax with a company-wide day off for fun and team connection
• Probity Check Support: Assistance maintaining your NDIS Worker Clearance, Working With Children (WWC) Check, Police Check, and First Aid
• Employee Assistance Program: Support your well-being with confidential counselling and guidance
• Exclusive Staff Discounts: Enjoy special offers on Flagstaff products, gym memberships, boxing classes, and physiotherapy
• Ongoing Learning: Take part in continuous development to expand your skills and career prospects
• Be Part of a Values-Driven Team: Work in an inclusive and supportive culture where people matter

What We’re Looking For:

We’re on the lookout for a proactive, organized, and customer-focused team player. You will thrive in this role if you:

• Have strong communication and interpersonal skills
• Are confident using internal systems (CRM, Microsoft Office, quoting/invoicing platforms)
• Can juggle multiple tasks while maintaining accuracy and attention to detail
• Take initiative and solve problems with a positive attitude
• Maintain confidentiality and professionalism at all times
• Are passionate about delivering high-quality service and building strong relationships
• Embrace learning and contribute to a team culture of excellence and inclusion

Your Role:

As our Customer Service Officer, you’ll be essential in ensuring high standards of service across all customer interactions. Your key responsibilities include:

• Customer Enquiries: Respond to calls, emails and online requests professionally and efficiently
• Client Engagement: Follow up on quotes, resolve issues and promote new services
• CRM & Records Management: Update customer records and track interactions, compliments, and complaints
• System Use: Confidently use internal software and reporting tools to support business functions
• Support the Team: Assist with print production and administration tasks as required
• Process Improvement: Proactively contribute to improving processes and workflows
• Confidentiality & Care: Handle all information with the highest level of discretion and security
• WHS Compliance: Follow all safety procedures, wear PPE as required, and report any hazards immediately

How to Apply:

Ready to bring your customer service skills to Flagstaff? We’d love to hear from you!
To apply, simply submit your resume and cover letter. In your cover letter, tell us what makes you the perfect fit for this role and how you can contribute to our mission.

At The Flagstaff Group, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone—regardless of age, gender, cultural background, disability, sexual orientation or identity—feels valued, supported and empowered. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from all walks of life.