Job Description

About the role:

You will be responsible for planning support worker rosters and coordinating in-home care services across multiple regions in Victoria during a time of business transition. You’ll act as the vital link between our customers and our in-field team, ensuring services are delivered efficiently, respectfully, and in line with expectations. If you thrive in a fast-paced coordination environment and are passionate about customer care, then this role is for you.

In this role, you’ll:

• Optimise and manage rosters in line with Award regulations and company rostering processes, ensuring the best match between client needs and worker skills.
• Respond swiftly to last-minute changes, using problem-solving and influencing skills to minimise disruption.
• Collaborate with key internal stakeholders to ensure alignment in scheduling outcomes.
• Communicate directly with customers to confirm changes, resolve concerns, and maintain a strong customer service experience.
• Use scheduling data and capacity planning tools to reduce non-billable hours, unnecessary travel, and support long-term efficiency.

This is a permanent full-time opportunity. While there are flexible work-from-home options, some work on occasion may be required at our Notting Hill office. Hours of operation are 6am to 6pm, Monday to Friday and candidates with greater flexibility will be prioritised during the recruitment process.

About you:

• Demonstrated experience in rostering/scheduling/logistics methodology across multiple locations in a service delivery environment.
• A strong phone manner and ability to remain calm and professional at all times.
• Positive "can-do" attitude and customer service focus.
• Ability to problem solve and think on your feet.
• Demonstrated experience with engaging with stakeholders at all levels.
• Strong communication and influencing skills.
• Ability to work under pressure and juggle multiple priorities.
• Previous experience with Skedulo or other rostering systems are preferred.

About KinCare:

KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.

KinCare is proudly part of Silverchain Group. Our aspiration is to create a better home care system for all Australians. For more information, visit www.kincare.com.au

Prior to commencement, every successful candidate must complete a mandatory National Police check, and a working rights check.

If this sounds like the role and workplace for you, apply now!

Further information can be obtained by visiting: www.kincare.com.au