A career with Poolwerx Camberwell brings you all the opportunities that come with working for a successful, established brand. And you also get the real connection, energy and team spirit of a growing, local, family-owned big, small business.

Every day, our proud, hard-working team grows their skills and careers while building the business - one of the largest and fastest-growing businesses in the Poolwerx Network.

And with every client served and every problem solved, we’re creating backyard memories for families and communities everywhere.

More than just a Job

We are looking for a dynamic and experienced individual to manage our business operations and lead our team and deliver exceptional service to our clients. In this role, you'll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be passionate about the pool industry and an expert in your field. Strong internal and external stakeholder engagement is imperative for the success of this role.

As our Scheduling Manager & Office Co-ordinator, here’s what you’ll achieve:

Schedule & organize jobs, manage schedules, and coordinate business operations. You’ll assign duties, and manage swimming pool technicians daily & weekly job schedules.

Coordinate the repair of client equipment promptly and within the service standards

Offer comprehensive operational support to technicians in the field, ensuring they have the resources, eqipment and assistance needed to meet their daily tasks and succeed

Coordinate the service team, providing continuous support and guidance

In conjunction with the Service Manager, coordinate mobile teams' training requirements
You will be responsible for coordinating all office management duties including,

staff recruitment

coordinating tech training

scheduling van (vehicle fleet) maintenance

managing supplier payments

weekly timesheet reporting

Identify system process and workflow opportunities and implement changes to minimise the percentage of service tasks not completed

Review internal task notes/photos and recommendations made by Technicians and prepare and email client quotes daily

Demonstrate a high level of client focus and deal with issues promptly, finding a client-led solution

Maintain a solid working knowledge of industry regulations and legislation, ensuring the company’s policies are adhered to

Work closely with clients to determine their requirements, provide estimates, and assist with scheduling jobs

Ensure consistent client satisfaction through appropriate checks, resulting in repeat business and referrals & client confidence

Communicate with customers professionally, courteously in a timely manner to address any queries

Procure equipment and chemicals required for technician use, ensuring timely availability

Cultivate and manage relationships with suppliers to ensure smooth operations

Coordinate with team members and customers to communicate changes effectively

And finally, together with the whole team, you’ll help create backyard memories for local families and commercial partners through sparkling, clean, and chemically safe swimming pools

What You’ll Be

Skills Required - Excellent communication and IT Skills, proficiency in scheduling & accounting software, attention to detail, and multitasking abilities

You’ll need - A current unrestricted driver’s licence and to consent to a police clearance check if you don’t have one already

Customer-focused - and meticulous to meet the needs of our clients and team members & communicate well with our service technicians

Self-motivated - you possess and display a can-do attitude every time, you’ll love working autonomously and take pride in managing your own client base

Exceptional verbal and written communication skills - with the ability and desire to service clients to a very high standard – the client comes first

Able to work unsupervised – you thrive under pressure and manage competing priorities well

Keen to keep learning and growing – you don’t know it all yet and are not afraid to admit it

Punctual, reliable, courteous and trustworthy – the non-negotiables come naturally to you – you’re the same person at home as you are at work

This is a senior role in our company - it sits firmly at the crossroads of the team, the client and the business. The role is best suited for someone who -

currently works in a similar service position within the pool industry and is looking to step up, be challenged and make a difference

works in the field as a Pool and Spa Technician with significant residential and commercial experience and is looking to come off the road and add value via the back office

works within a logistices environement and can bring their extensive knowledge and expertise to the team and client base

Most importantly, this role needs someone who loves helping people

Why Poolwerx?

More than ‘just’ pools: We are all about the pools. But it’s so much more than that.

It’s also the problems you’ll get to solve and the improvements you’ll make, day in, day out.

It’s the science in our work and the excellence in our approach.

And most importantly, it’s the local communities you’ll serve, making memories to last a lifetime.

More than ‘just’ a company: We’re proud of our growth and all we’ve achieved. But we’re more than a great company and brand - we’re also a great team

We’re leading our industry and achieving so much every day. You’ll love how it feels to win here.

We’re never smug or complacent. Come help us battle for better and stay ahead of the pack.

What we do isn’t easy. So, culture and camaraderie really matter. We take our work seriously, but not ourselves.

Dive in… to the best of both worlds

We are keen to hear from you! Use the below form to apply now, or share this advertisement with someone you might know who could be our right fit.