Be the warm voice of Own Body – Australia's leading mobile allied health service

💼 Role Type: Part-time ~0.6 FTE
📍 Location: Work From Home
🕐 Days/Hours: This role is currently rostered across Monday, Tuesday, Thursday and Friday to ensure consistent client service and administrative coverage. While these days are fixed to meet current team needs, there may be scope to review them in future as capacity grows. You’ll be expected to be fully available and working from your home office during rostered hours (excluding standard breaks).
🗓 Start Date: ASAP

At Own Body, we believe in Connection, Holistic Care, Enablement, Experience, and working with Remarkable People. We're on the lookout for a professional, kind-hearted and tech-savvy team member to join our virtual front desk.

Our customer service team is the first point of contact for clients, referrers and clinicians – offering not just answers, but reassurance, warmth and clarity. You will be valued, respected and an integral part of the exceptional client experience we are known for at Own Body.

Our team provide Physiotherapy, Occupational Therapy and Podiatry across client's home in South East Queensland, Victoria and Sydney

💬 About the Role

Customer Service and team support are not just words in a job title, these qualities are the heart and soul of our Remarkable admin team. In this role, you’ll be:

Answering inbound calls and emails from clients and health professionals with compassion and confidence

Making welcome calls to clients before commencing services, walking them through what to expect, discuss funding, and answer any questions.

Managing appointment bookings and client enquiries

Reviewing and entering client information into cloud-based software

Communicating clearly in writing via email and internal chat

Collaborating with colleagues across states to support smooth operations

Allocating clients to appropriate clinicians

Juggling tasks and shifting priorities with calm efficiency

💡 About You

You’ll thrive in this role if you:

Have experience working from home and a quiet, private space to take calls uninterrupted

Have a healthcare background, ideally including experience with NDIS and home care packages

Are confident on the phone, speaking kindly and clearly to people of all ages and situations

Are organised, adaptable, and comfortable switching gears

Have strong written communication skills and professional email etiquette

Are tech-savvy and quick to pick up new systems

Can work independently, while also contributing meaningfully to a remote team

Appreciate a good laugh, even on a busy day!

💙 Why Join Us?

Work from home in a meaningful role

Join an experienced administration and clinical team that values connection, experience, compassion and enablement

Established company with over 14 years’ experience working in people’s homes

Support a team of clinicians who care deeply about what they do

📝 Apply now, including a cover letter that shows us who you are and why you’re the perfect fit for this role and the company.

As we have already received an extremely high volume of applications, applications without a tailored response as per below will not be considered.

✅ Address the cover letter to Own Body

✅ Summarise your experience specifically related to this role

✅ Please include an example of a time you supported a client who was anxious or confused. What did you do, and what was the outcome?

✅ Include a brief explanation of why a working from home role suits your lifestyle and/or personality, and whether you have experience working from home

Applications close 28th May 2025 however the screening and recruitment process will commence throughout the campaign.