IT Support Analyst - Managed Services

Robert Half
West Melbourne, VIC
A$70,000-$75,000 p/a + Super
Information & Communication Technology → Help Desk & IT Support
Full-time
Hybrid

Posted 24 days ago


The Company

This is a fantastic opportunity to join a reputable IT managed service provider based in the Melbourne CBD. A strong focus on customer service has meant their client base remains loyal and returns to them time and time again.

The Role

You will primarily provide L1/2 support, both remotely and in-person, to a range of client's Microsoft environments.

More specific duties are highlighted below:

  • Support and maintain the M365 suite of products (AzureAD, Exchange Online, SharePoint Online, Teams)
  • Support and maintain cloud platforms, primarily MS Azure
  • Support on-prem infrastructure solutions across the compute, network and storage layers
  • Delivering exceptional technical support and operate within specific SLA's
  • Providing excellent customer service to the user-base.

On offer is the opportunity to work in supportive environment with an emphasis on personal and career development.

Your Profile

You will have excellent communication skills and be able to deliver first class customer service. In addition, you will have strong troubleshooting capabilities.

Experience in a similar role would be preferred, along with technical knowledge including most of the following:

  • Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune)
  • Virtualisation technologies (VMware, Hyper-V)
  • MS Azure
  • Networking (VPN, firewalls, routing, switching)
  • Windows Server 2008-2019 knowledge
  • DNS, DHCP, TCP/IP

Industry certifications would be advantageous.

Apply Today

Please send your resume by clicking on the Apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013222960 TW

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.


About Robert Half

West Perth, WA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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