The opportunity:
Alpine Resorts Victoria (ARV) is seeking a customer-focused and technically capable ICT Service Desk Analyst to join our team on a two-year fixed term contract. If you enjoy solving problems, helping people, and working in a dynamic environment, this is your opportunity to make a difference supporting Victoria’s alpine management authority.

As our ICT Service Desk Analyst, you’ll be the first point of contact for all ICT-related issues and requests across the organisation. You’ll play a key role in ensuring users receive timely support, and that issues are logged, tracked, resolved, or escalated efficiently. This role is ideal for someone with a passion for delivering excellent customer service and a solid foundation in IT support.

Key responsibilities:

• Act as the first point of contact for all ICT incidents, service requests, and queries
• Log, track, resolve, and escalate issues in line with service standards and procedures
• Provide technical support across a range of systems including Microsoft 365, Windows OS, and basic networking
• Assist with onboarding and offboarding of users and management of IT assets
• Contribute to the development of support documentation and knowledge base resources
• Maintain a high level of customer service in all interactions

Qualifications, skills and experience:

You’re a reliable and enthusiastic ICT support professional with a strong customer focus and attention to detail. You take pride in resolving issues quickly and helping colleagues work efficiently with the tools they need.

Essential Criteria:

• Minimum of 2 years’ experience in an ICT service desk or similar IT support role
• Strong troubleshooting skills with common software, hardware, and network issues
• Experience with ticketing systems and service management tools
• Excellent communication and interpersonal skills
• Ability to prioritise and manage multiple tasks in a fast-paced environment

Desirable:

• A qualification (or working towards) in ICT or a related field
• Experience supporting remote and hybrid teams
• Knowledge of ITIL principles or similar support frameworks

The successful candidate will be required to:

• Have full Australian working rights.
• Currently hold or be willing to obtain a Victorian Employee Working with Children Check.
• Satisfactorily pass a Police Check and random drug & alcohol tests.
• Hold a valid Australian Drivers licence

Salary Range: $66,063 - $72,985

Location: Alpine Resorts Victoria has corporate officers at Falls Creek, Mount Hotham, Mount Buller, Mount Baw Baw, Lake Mountain, Lilydale and Mansfield. Flexible hybrid working arrangements negotiable

For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au

How to Apply: Submit your resume and a short cover letter outlining your how your skills and experience meet the key responsibilities and experience required.

Applications close: 26/06/2025

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit our website: www.alpineresorts.vic.gov.au

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.