Account Manager – TPF Sports

TPF Sports is looking for a motivated Account Manager with 3+ years’ experience in an account management and client facing role.

As the face of TPF, you will cultivate strong relationships, drive revenue growth, and ensure our clients love dealing with us at every interaction.

A little about our business:

TPF Sports is a tech-led agency specialising in the sports membership sector. We enable clubs and members to engage with a new level of choice and engagement. We deliver quality merchandise and fulfilment solutions to Australia’s leading sporting clubs and participation programs. Our solution incorporates global warehouses and bespoke technology, providing efficiencies and innovation.

We are hoping to find:

We are looking for someone who is extremely motivated and is a great communicator. You are dedicated to building solid client relationships.

An Account Manager who will be responsible for managing a defined portfolio of clients. You will own the relationship with TPF Sports delivering on client program requirements and defined portfolio budget.

Role Responsibilities

Program Management

· Servicing and relationship management of allocated client portfolio

· Achieve allocated budget targets

· Manage client requirements including innovation, timelines & budget expectations

· Manage WIP and daily workflow both in and externally

· Travel to local & interstate customer meetings on required basis

· Manage client relationship

· Entertain customers at nominated events on a needs basis

Internal Relationships

· Liaise with internal departments and staff to deliver each customer program

· Collaborate with Delivery Manager, to ensure client outcomes are correctly briefed and executed

· Manage supporting staff and associated outcomes

Client Success

· Ensure defined budget & sales targets are achieved and or exceeded

· Manage the retention, expansion and overall satisfaction of client base

· Review and provide weekly budget tracking report to Account Director

· Ensure all SLA's are generated, approved, executed & archived for all clients

· Ensure key conditions related to SLA’s are implemented, measured and delivered in all instances

Benefits and perks

Opportunity to progress within a growing team/professional development

Exposure to the biggest sports teams and governing bodies in Australia

Autonomy & ownership within the role (once you have learnt the ropes of course!)

New office in Cremorne with rooftop & many cafes/restaurants within walking distance

9 min walk to Richmond train station

Team building activities throughout the year

Client Functions and Corporate Events

Central sound system & stand-out Italian coffee machine (the small things count!)

Last but certainly not least … did we mention our amazing Rooftop including Table tennis?

Please forward the following

Cover letter which will outline your suitability for this role

Resume to:

Leanne Weatherall

HR Manager

[email protected]