We believe in fostering a positive and fun work environment where our employees can thrive both personally and professionally. You'll find a dynamic team of professionals who are passionate about technology and dedicated to providing outstanding service to our clients. We value collaboration, creativity, and continuous learning, making Ace InfoTech an exciting place to build your career.

This is why we are on the lookout for the next rising star IT technician who is passionate, energetic and ready to take on the world with us from our Notting Hill HQ.

Could this be you?

We are looking for another geek in disguise who has a burning passion for technology and is eager to work with like-minded folks.

As a M365 Infrastructure Engineer, you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for diagnosing and resolving complex IT issues, managing escalated incidents, and ensuring prompt resolution to minimise downtime. Additionally, you will contribute to the improvement of our service desk processes.

Primary responsibilities:

Provide advanced technical support to clients via phone, email, or remote assistance

Diagnose and resolve complex IT issues related to hardware, software, and network infrastructure

Manage escalated incidents and prioritise tasks to ensure timely resolution

Collaborate with other teams to escalate and resolve issues effectively

Document and maintain accurate records of incidents, solutions, and procedures

Liaise with third party service providers for problem diagnosis and rectification

You will work on interesting projects, learn new cloud technologies and be provided with on-going training from the best in the trade.

Experience and skills required include:

Strong communication and customer service skills

Excellent time management skills

Windows OS support and troubleshooting experience

Microsoft Entra ID, MS Azure and MS 365 administration

Endpoint Management

Microsoft Defender XDR

Networking skills including firewalls, VPN, switches, DNS, DHCP, TCP/IP

Experience with common backup technologies

Experience and understanding of VOIP

Minimum 3-5 years’ experience in a similar role

Selection Criteria:

It is absolutely crucial that you are ambitious, confident and have a passion for achievement.

Must hold a valid Victorian Driver's license and own a car

Must have full, unrestricted working rights

Applicants without at least 3-5 years of experience in a similar role will not be considered.

Knowledge of and experience with ConnectWise will be highly regarded

We are looking for someone who will be a perfect fit for our team, someone who is hungry to learn and excel in this awesome and fast evolving industry. So, if you are ready to hyper-drive your career and get the best industry experience that money cannot buy, then you have to join our team.

This opportunity is available on a full-time basis and the salary is commensurate with the role.

No agencies please - we got this!